In a seperate thread, Sandy suggested charging main battery first in aux charger location, and then trying to charge backup battery since she is under the impression that backup battery charges from main battery. (see Blue Angel forum)
Thanks for the suggestion Sandy.
However, the problem persists.
I've even tried putting the phone on the cradle without the main battery to see if this would force a backup battery charge. The charging light stays red, and after a couple of hours, backup battery status still says 0% (so it's not a sensor issue), and if you remove main battery, it continues to be the same as a hardware reset.
On a positive note, xbackup seems to restore things quite well.
Can anyone else think of any good ideals?
The error message on boot-up emphasizes the problem
"To prevent possible data loss, replace or recharge your battery according to the owner's manual"
I find no such instructions in my owner's manual.