[Q] LGMS769 need help stuck on S/W upgrade

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Jan 11, 2011
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my niece has a MetroPcs LGMS769 and it's stuck on this screen
View attachment 2663399

and when i try to do a upgrade recovery with the LG Mobile Support Tool v.1.7.1.0
the software stops at this screen
screen.png

and the main page of that software says this
screen2.png


I have also tried the steps from this thread
[GUIDE] [UNBRICK][ROOT] FLASH Any LG Factory ROM (kdz) WITH OFFLINE FIX

please help me, help my niece.

also i have tried all above steps on windows 7 and windows xp with no success
 
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