heres a copy of the e mail i recieved after i e mailed sony ericsson uk not much help really .
Dear William,
Thank you for contacting the Sony Ericsson support centre.
We are sorry to hear of the issues you have experienced with your Sony Ericsson Xperia™ Arc.
We can confirm that the issue which you have described is not a common fault and the issue has not been raised to ourselves as a common occurrence.
The issue itself could not be caused due to the heat of the handset unless it were to heat up to an extreme temperature, in this case the handset would need to be examined at one of our authorised service locations.
We will not be issuing a replacement of the Sony Ericsson Xperia™ Arc however if any customer's faces issues similar to this then the handset will need to be sent into our service location to see if it can be repaired under the 24 month manufacturing repair warranty.
Damage of this nature is not usually covered under the manufacturing warranty; however we would not be able to confirm that a handset would or would be covered until it has been examined by an authorised service engineer.
We would like to apologise for any inconvenience caused, however I hope this helps with your query.
For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on 08705 237 237.
Kind Regards,
Louis Gray
Sony Ericsson UK Customer Services
Dear William,
Thank you for contacting the Sony Ericsson support centre.
We are sorry to hear of the issues you have experienced with your Sony Ericsson Xperia™ Arc.
We can confirm that the issue which you have described is not a common fault and the issue has not been raised to ourselves as a common occurrence.
The issue itself could not be caused due to the heat of the handset unless it were to heat up to an extreme temperature, in this case the handset would need to be examined at one of our authorised service locations.
We will not be issuing a replacement of the Sony Ericsson Xperia™ Arc however if any customer's faces issues similar to this then the handset will need to be sent into our service location to see if it can be repaired under the 24 month manufacturing repair warranty.
Damage of this nature is not usually covered under the manufacturing warranty; however we would not be able to confirm that a handset would or would be covered until it has been examined by an authorised service engineer.
We would like to apologise for any inconvenience caused, however I hope this helps with your query.
For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on 08705 237 237.
Kind Regards,
Louis Gray
Sony Ericsson UK Customer Services
