Unfortunately, they will still be able to tell. My screen shattered and I had an unlocked bootloader with S-off. Went back to stock, re-locked, changed re-locked to locked and removed tampered banner, and sent it in (from what I read turning S-on will trip re-locked and tampered so I didn't do).
Got a quote from them yesterday that they'd only replace my screen for free if I paid $290 for them to replace my motherboard since my bootloader was unlocked (they will look to see if you requested an unlock token from HTC Dev as well as looking on the device itself). After spending an hour on the phone with them yesterday they say they will do it for $145 but a supervisor is supposed to call me back so we can discuss more. They still haven't explained to me why the motherboard needs to be replaced besides "we have to since the bootloader was unlocked."
My approach when dealing with them is that there are two separate warranties for the phone - the screen replacement warranty and a 1 year warranty for the rest of the phone. The screen warranty doesn't mention unlocked bootloader voiding it, only that "unauthorized modifications.." will. Whereas the 1 year warranty mentions "unauthorized modifications..." as well as "the bootloader has been unlocked.." voiding the warranty.
I'll let you guys know where I get with them.
Still waiting for my damn phone ....sent it on the 28th ...paid on the 3rd ....nothing. will be nearly a month next week ...and I don't have a spare ...that means ive waisted £47 on my contract. what peas me off the most is that ive paid for my repair ...if they didn't have parts they should of said and I could of got the phone back and sent it in later. Laminate and touch window doesn't sound like gorilla glass either, why laminate the glass when its just gonna scratch so easy. Wish id of sold it now and got a new one. Did anyone else get laminate in there repair sheet?
I flashed the stock ROM , got rid of the tampered flag , went back to the "locked" state and used the tool kit to back to s-on. I paid the 20$ for the 2 day turnaround where they check your phone and send out a replacement device and didn't have any problems. The rep I spoke with saw that I had requested an unlock token but told me if my device was locked and s-on without a tampered flag the service tech would approve the repair. She said they don't see the token request.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
i leave it s-off and get i back s-off.. just disable superuser in setting or search in Google remove supersu [emoji6]I am doing the advanced exchange with HTC and i have ruu to stock rom but the superuser is installed. I was able to get locked and s on but I didn't unroot supersu, will that be a problem?? As long as I am locked with no tampered flags and S ON, I should be fine?
Thanks!
Did you unlock via htcdev? In any case get back on to them because it seems the advantage program is a separate warranty in its own right and nothing to do with the standard HTC warranty. There are no reasonable grounds for refusing the warranty unless you are over the 6 month's periodI had sent mine back a week ago for a cracked screen, and I got an email today saying I needed to pay $290 to replace the screen. No reason was given other than it is "outside of the warranty", but the whole reason I bought the god damn HTC phone was the "HTC Advantage" which is now ****ting on me.
I had returned the phone to fully stock, removed all flags, left it S-OFF because almost everyone recommended that and sent it back.
This is such an insult as I have been a customer and am now on my 5th HTC phone in a row and while everyone else was going Samsung I stayed true only to get a huge duce dropped right on my face and now I feel like an idiot for recommending this company to all my friends and family.
Not only that, they "lost" my phone for a day or two and couldn't get back to me on the status of the phone...
Just seems so unprofessional, unhelpful, and a waste of something that could be really good. **** them for not helping advanced users even though the screen has nothing to do with the bootloader, so they can squeeze every penny out of our pocket.
3 weeks after sending in the phone I've just now been told that because the phone is S-Off, even though the bootloader is locked and the tampered flag is not triggered and all other indicators say the phone is not modified, they will not repair it. This is bull****. After 3 weeks of not having my smartphone, calling 7 or 8 times, being delayed over and over, all I'm told is that they can't do it.
nope, i did 4 times conversation with htc representative and they told me, when you download bootloader unlock file from htc's website, there is a disclaimer says this will void your warranty.. you have to accept that to download the unlock file.. that is why they charged $290 for the replacement on cracked screen even if i revert back to stock and re-lock it
Unfortunately, they will still be able to tell. My screen shattered and I had an unlocked bootloader with S-off. Went back to stock, re-locked, changed re-locked to locked and removed tampered banner, and sent it in (from what I read turning S-on will trip re-locked and tampered so I didn't do).
Got a quote from them yesterday that they'd only replace my screen for free if I paid $290 for them to replace my motherboard since my bootloader was unlocked (they will look to see if you requested an unlock token from HTC Dev as well as looking on the device itself). After spending an hour on the phone with them yesterday they say they will do it for $145 but a supervisor is supposed to call me back so we can discuss more. They still haven't explained to me why the motherboard needs to be replaced besides "we have to since the bootloader was unlocked."
My approach when dealing with them is that there are two separate warranties for the phone - the screen replacement warranty and a 1 year warranty for the rest of the phone. The screen warranty doesn't mention unlocked bootloader voiding it, only that "unauthorized modifications.." will. Whereas the 1 year warranty mentions "unauthorized modifications..." as well as "the bootloader has been unlocked.." voiding the warranty.
I'll let you guys know where I get with them.
Oh, really. What country do you live in that they don't offer it?