Warranty

Heavy Metal said:

What is the warranty on the S5 after 14 days if it is getting hot and shutting off from time to time and speaker is raspy/crackling? And am it gets hot 105°.

Is their a restocking fee on it?

What should I do?

Sent from my SAMSUNG-SM-G900A

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I had the same thing happen to me. I called on day 12 and I wanted to replace it with the Active. They didn't have it in stock at the store so At&t noted the account that I was having issues with my s5. On day 17 (Past 14 days) I called one night to customer service. I told them about my issue and said the account should be notated. He had to ask his manager for a approval of "Buyer remorse swap" I said whatever it takes, I have a defective device. Long story short I was on the phone for over an hour but 2 days later I got a brand new Camo Active by Fed-Ex at my door. It was worth it. The Active is 10 x better all around.

Call customer service and see what you can get done.

---------- Post added at 12:06 PM ---------- Previous post was at 11:54 AM ----------

raynan said:

Here

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Thats not real helpful. Everybody experiences different calls with At&t. I have been with them 19 years so they over-rid their policy.
Same could happen for this man.

So HERE

It wasn't meant as an attack, sorry if I came off that way. I have never had any problems with AT&T customer service. Knowing some of the users here, I just kind of assumed this was his first place to try.

You are correct in return policy through AT&T. After 14 days it should be returned to Samsung. You might be able to take it to AT&T and they might ship it out for you... Big maybe.

Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app