Now I live in the UK and there is no service centre here, so we have to send it to the Czech Republic to get serviced. I shipped it via UPS over a month ago and it arrived safely in the warehouse there. After the first week. I wonder why I haven't received word on anything about my device. I somehow stumble across an RMA status I was never told about. I see it as 'Repairing'.. after two weeks I still see it as 'repairing', and I decide to email tech support. I get nothing.
So I email Gary Key. He asks if I live in the US, and I say no. He never replies. So I message Derek Li.. He was very helpful but said he had no way to contact the European branch of ASUS, so that email conversation ended quickly. I contact ASUS support again, and they tell me they're waiting for a wifi module. I go check my status the next day and it has changed to 'WB1'.. Two weeks pass and still it is waiting for a part.
To conclude.. I have waited almost 5 weeks for my tablet to be returned. I am now doubting I will ever get it back.
ASUS has pretty much have taken my tablet and not replaced it.