I am hoping someone on Project Fi can provide insight. I am not able to make or receive calls on my P3XL which has Google Fi service.
What happened was that when I moved to Fi from TMO, I forgot to remove the SIM in the tray. But Fi worked fine with eSIM for 9 months since I moved to Fi Dec. Last week, I had to factory reset the phone because of an unrelated issue and at the fresh boot it found old TMO SIM in there and tried to activate it but gave up because I am not directly subscribed to TMO, although TMO is part of Fi MVNO as well.
I realized my mistake, took out the SIM and activated my eSIM. It showed successful activation for my number associated with the google account. But I can't make or receive calls. When I dial a number, it says "Service is restricted or unavailable" or "Could not complete call". When I dial my number from another phone, it says "Subscriber is not in active service".
Strangely, when I dial my wife's Fi number, it connects and we can talk. The number shown on her caller ID is same temp number (some Texas 817 number) Google Fi assigned to my phone on fresh boot until I enabled wifi, logged into my google account associated with Fi and actually activated Fi, at which point it successfully connected and activated my correct number. But no calls. The data works. SMS does not.
Has anybody seen anything like this? Google Fi support has not been able to help with this so far. The problem was reported on Fri last week and all I have gotten is "we are working on it". I have troubleshooted with them several times, clearing app caches/data, factory reset, safe modes, giving random permissions to fi, phone,google play services and unrestricting data access to all these google apps. But nothing works.
PS: The problem is independent of the OS. I have tried Pie and all recent Q Betas (4,5,6). Its the exact same result.
What happened was that when I moved to Fi from TMO, I forgot to remove the SIM in the tray. But Fi worked fine with eSIM for 9 months since I moved to Fi Dec. Last week, I had to factory reset the phone because of an unrelated issue and at the fresh boot it found old TMO SIM in there and tried to activate it but gave up because I am not directly subscribed to TMO, although TMO is part of Fi MVNO as well.
I realized my mistake, took out the SIM and activated my eSIM. It showed successful activation for my number associated with the google account. But I can't make or receive calls. When I dial a number, it says "Service is restricted or unavailable" or "Could not complete call". When I dial my number from another phone, it says "Subscriber is not in active service".
Strangely, when I dial my wife's Fi number, it connects and we can talk. The number shown on her caller ID is same temp number (some Texas 817 number) Google Fi assigned to my phone on fresh boot until I enabled wifi, logged into my google account associated with Fi and actually activated Fi, at which point it successfully connected and activated my correct number. But no calls. The data works. SMS does not.
Has anybody seen anything like this? Google Fi support has not been able to help with this so far. The problem was reported on Fri last week and all I have gotten is "we are working on it". I have troubleshooted with them several times, clearing app caches/data, factory reset, safe modes, giving random permissions to fi, phone,google play services and unrestricting data access to all these google apps. But nothing works.
PS: The problem is independent of the OS. I have tried Pie and all recent Q Betas (4,5,6). Its the exact same result.
