SO I GOT AN ANSWER
Originally Posted by 216Monster
I got money off my bill for 1yr because they messed it up. And why not just use a custom rom, one of pax's builds will surely suit you up nicely!
@Rouge Leader "loud mouthed Italian" haha hell ya man a fellow Italian like myself can appreciate that any day!!
Sent from my R800x using xda premium
Spoke to a very nice girl in tech support. Laid out the deal from the start, explained I already reimaged my phone, others have the same problem, etc. She told me that many people have called with the issue. Then she put me on hold for about 3 minutes while she did some research.
When she came back she said the latest word is that its an issue with Google's versions of their framework that they used in the update. I got the impression that the version of 2.3.4 that VZ customers were issued is not the same one that other R800 users got (as in it was custom made by VZ with Sony framework, probably why it doesn't have xLoud). She said that their engineers cannot fix it but they have been in touch with Google to try and find a solution. She could not give me any sort of ETA and apologized for the issue.
Thats prettymuch where I left it as the answer made sense and no reason to argue there. So they know about the issue, they are willing to fix it (if you believe them) but in theory they need Google to fix it. I can't believe no one tested this before releasing it, but then again it is Big Red.