Get a new Nook Color Stock Charge Cable Free

Chrisnook · Jun 5, 2011

I just did this on Friday , called and will have my new cable in 3 to 5 days

mtutick · Jun 6, 2011

My cable is frayed at the "n" end, and exposing the internal wires just from normal use. I'm going to call about a new one tomorrow.

busyworked · Jun 9, 2011

It struck me as the cheap connector; Hard lateral male guide post would of solved potential problems.

I was going to order another charger for on the road anyhow. Think I will wait and see if after market is better. Mine is fine so far. But don't want to run out of juice on the road. I already dedicated a spot just for charging in the studio as the connector is obviously a weak link so care is necessarily.

Fekish · Jun 9, 2011

does this work with people abroad?

siddhantfriends · Jun 14, 2011

Fekish said:
does this work with people abroad?

I dont think so

Sent from my LogicPD Zoom2 using XDA Premium App

mjf0000000 · Jun 14, 2011

free replacement cable at the store

I got new cable yesterday just by showing the old one (with the crack by the 'n') to the guy at the local b&n. I hardly got a single sentence out about what I needed, & he picked out a replacement and gave it to me free. I bought the warranty, but he didn't ask my name or check my registration or anything at all. I'm guessing this has been a common problem. You should just go to the store & ask ( if you've got one around).

byronczimmer · Jun 15, 2011

After having two of these break, I have now put a piece of shrink tube around the connector to give it some strength and stability, and have had no issue since doing so.

k8108 · Jun 15, 2011

I went into my local B & N today looking for a replacement. Had never seen this thread. They told me to call 1-800-thebook for a replacemment.

So I called when I got home and they are sending me a new data/charging cord - not the whole charger.

My daughter's cord broke also and they are sending her a new one, too.

Taosaur · Jun 15, 2011

I wonder if at any point they started manufacturing them with less brittle plastic, or if they're just going to keep replacing them as they break?

Zorkman · Jun 16, 2011

shipping to europe

does someone know if they will also be willing to ship to europe?

byronczimmer · Jun 17, 2011

Zorkman said:
does someone know if they will also be willing to ship to europe?

B&N isn't authorized to sell outside of the USA, so I doubt it.

If you try and they do, please check in and let us know.

Sigvard · Jun 20, 2011

The replacement they sent me a few weeks ago just broke. It's now recognized as a USB charger and it takes my nook significantly longer to charge. Terrible quality for such an important accessory.

Imbroglio · Jun 20, 2011

I just got a NC last week and the first time chargiing it I noticed that the N part of the plug is slightly loose. If it is moved upwards the N momentarily turns green and the NC comes out of sleep mode. It still does charge but I am worried that this will get worse as time goes on.

I am wondering if I should get a replacement cord and if this is a common problem.

levers · Jun 20, 2011

I'm a new NC owner as well - just got a refurb online last week - and I notice when charging the n on my cord never changes to green even when my NC is fully charged. The unit does charge, but the indicator light never turns green.

I'm wondering if either my cord or the power adapter is defective. I don't have a B&N nearby to have it checked. Has anyone else had a similar issue at all?

Imbroglio · Jun 20, 2011

I just tried hooking the NC up to my pc for the first time and if I merely bump the cord or the N plug it causes the NC to drop the usb connection and then reconnect.

Something is definitely wrong with the cord or socket.

I just got done talking to the B&N customer service and they are sending out a new cable. I asked if this does not remedy the problem if I can get a replacement NC at the store I bought it at, they said no, I have to call customer service again. This is starting to get aggravating for a NC that I have had for only 1 week.

Divine_Madcat · Jun 21, 2011

Imbroglio said:
I just tried hooking the NC up to my pc for the first time and if I merely bump the cord or the N plug it causes the NC to drop the usb connection and then reconnect.

Something is definitely wrong with the cord or socket.

I just got done talking to the B&N customer service and they are sending out a new cable. I asked if this does not remedy the problem if I can get a replacement NC at the store I bought it at, they said no, I have to call customer service again. This is starting to get aggravating for a NC that I have had for only 1 week.

The phone rep may say no, but the stores have to say yes, given that i believe you have a 14 day return policy. Personally, i would not even bother waiting for the cable, and go exchange it for a whole new device right now. if it isn't the cable, you will be stuck dealing with CS; i would bite the bullet, and hedge your bets now. Restore to factory state, and exchange.

Imbroglio · Jun 21, 2011

I took my NC back to B&N last night and they were able to reproduce the problem with one of their cables. You were right about the 14 day return, that is exactly what the manager said when he gave me a new replacement NC. So far so good with this one.

On a side note, when I was waiting in line to talk to the Nook guy after I got there, I overheard him tell a customer that the in store warranty would only cover things they could fix there and anything else would have to be through the B&N customer service. That got me worried when I heard that as it brought back images of past warranty return experiences with other companies of waiting for weeks only to be sent a refurb or worse the same unit back with a note saying "could not replicate problem".

Divine_Madcat · Jun 21, 2011

Imbroglio said:
I took my NC back to B&N last night and they were able to reproduce the problem with one of their cables. You were right about the 14 day return, that is exactly what the manager said when he gave me a new replacement NC. So far so good with this one.

On a side note, when I was waiting in line to talk to the Nook guy after I got there, I overheard him tell a customer that the in store warranty would only cover things they could fix there and anything else would have to be through the B&N customer service. That got me worried when I heard that as it brought back images of past warranty return experiences with other companies of waiting for weeks only to be sent a refurb or worse the same unit back with a note saying "could not replicate problem".

Excellent.. i am so glad it worked out.

Now, if you really want to be honest, you could return the cable coming to you; but personally, i think it is fair compensation for getting a bum unit.

Imbroglio · Jun 23, 2011

I have such bad luck that they probably never even sent the cable.

cal3thousand · Jun 25, 2011

Glad I found this post

I've been dealing with a crappy USB cable tip since January and have had numerous times where the thing ended up dead due to not charging.

I just got off the phone with CS and they are sending me a new one within a week.

I'm gonna have to treat this one like newborn.

Get a new Nook Color Stock Charge Cable Free

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