[Q] calls go straight to voice mail

Micro Maniac · Mar 28, 2014

I've seen some threads here and on Google with similar trouble but never any solution...

My phone calls started going to voice mail about 3 weeks ago WITHOUT phone ringing, leaving voice mail notification or showing in call history.

Checked the obvious, ringtones, etc. Phone will not ring or show any visual of incoming call..

Performed several hard resets, factory reset, Restore prior backups. Wiping caches. Everything except re-flashing MEANROM which I will do if nothing else works.

Called SPRINT support and they reset everything (any call forwards, etc.) Updated PRL, Profile... Entered 3 codes given to me by SPRINT (*720, *730, *740) No change. They said after powering back on the phone would perform a "Hands Free Activation". (This did NOT happen?) Phone will not ring or show any visual of incoming call..

HTC EVO 4G LTE
I have MEANROM_ICS_6.5 installed... Rooted S-ON.
Android 4.0.4
HTC Sense 4.1
Kernel 1.05.11.0606
Build 2.13.651.1 CL99866

Any suggestions would be greatly appreciated!

gstanke · Mar 28, 2014

Micro Maniac said:
I've seen some threads here and on Google with similar trouble but never any solution...

My phone calls started going to voice mail about 3 weeks ago WITHOUT phone ringing, leaving voice mail notification or showing in call history.

Checked the obvious, ringtones, etc. Phone will not ring or show any visual of incoming call..

Performed several hard resets, factory reset, Restore prior backups. Wiping caches. Everything except re-flashing MEANROM which I will do if nothing else works.

Called SPRINT support and they reset everything (any call forwards, etc.) Updated PRL, Profile... Entered 3 codes given to me by SPRINT (*720, *730, *740) No change. They said after powering back on the phone would perform a "Hands Free Activation". (This did NOT happen?) Phone will not ring or show any visual of incoming call..

HTC EVO 4G LTE
I have MEANROM_ICS_6.5 installed... Rooted S-ON.
Android 4.0.4
HTC Sense 4.1
Kernel 1.05.11.0606
Build 2.13.651.1 CL99866

Any suggestions would be greatly appreciated!

It might be a long shot but did you try dialing ##72786# and resetting it that way?

HTC Jewel
HBOOT 2.10 S-OFF (rumrunner)
Android 4.3 Sense 5.5 V3

Micro Maniac · Mar 28, 2014

gstanke said:
It might be a long shot but did you try dialing ##72786# and resetting it that way?

HTC Jewel
HBOOT 2.10 S-OFF (rumrunner)
Android 4.3 Sense 5.5 V3

I was looking for this code. When I try it asks for a password. I entered my SPRINT PIN # but it doesn't work.

What password does it want?

Thanks!

gstanke · Mar 28, 2014

Micro Maniac said:
I was looking for this code. When I try it asks for a password. I entered my SPRINT PIN # but it doesn't work.

What password does it want?

Thanks!

Never had it all me for a password.

HTC Jewel
HBOOT 2.10 S-OFF (rumrunner)
Android 4.3 Sense 5.5 V3

GuestK0087 · Mar 28, 2014

Micro Maniac said:
I was looking for this code. When I try it asks for a password. I entered my SPRINT PIN # but it doesn't work.

What password does it want?

Thanks!

Just select reset from the menu if you can.

Sent from my Nexus 5 using XDA Premium 4 mobile app

Micro Maniac · Mar 28, 2014

atheistevofreak said:
Just select reset from the menu if you can.

Sent from my Nexus 5 using XDA Premium 4 mobile app

There is no menu. Just as soon as I enter the last # a password prompt appears. (Password / cancel / Ok)

Magnum_Enforcer · Mar 28, 2014

Micro Maniac said:
There is no menu. Just as soon as I enter the last # a password prompt appears. (Password / cancel / Ok)

Odd, because this is the menu I get after dialing ##72786#:

Sent from my EVO LTE

lowkeyst4tus · Mar 29, 2014

i had same issue

Micro Maniac said:
There is no menu. Just as soon as I enter the last # a password prompt appears. (Password / cancel / Ok)

Call Sprint and ask for password. It's not your pin and they gave it free

Micro Maniac · Mar 29, 2014

lowkeyst4tus said:
Call Sprint and ask for password. It's not your pin and they gave it free

The "Code" it wants is the MSL number. Once I entered that into the password prompt it allowed me to do the network reset. The phone re-boots and updates PRL. As soon as that was done I got 8 undelivered text messages but it still will not ring the phone on incoming calls.

Closer but not yet there...

GuestK0087 · Mar 29, 2014

Micro Maniac said:
The "Code" it wants is the MSL number. Once I entered that into the password prompt it allowed me to do the network reset. The phone re-boots and updates PRL. As soon as that was done I got 8 undelivered text messages but it still will not ring the phone on incoming calls.

Closer but not yet there...

Well, if it were me and I was running what you are, I would seriously consider going S-off and updating your firmware.

Sent from my EVO using XDA Premium 4 mobile app

robby363 · Mar 29, 2014

Micro Maniac said:
I've seen some threads here and on Google with similar trouble but never any solution...

My phone calls started going to voice mail about 3 weeks ago WITHOUT phone ringing, leaving voice mail notification or showing in call history.

Checked the obvious, ringtones, etc. Phone will not ring or show any visual of incoming call..

Performed several hard resets, factory reset, Restore prior backups. Wiping caches. Everything except re-flashing MEANROM which I will do if nothing else works.

Called SPRINT support and they reset everything (any call forwards, etc.) Updated PRL, Profile... Entered 3 codes given to me by SPRINT (*720, *730, *740) No change. They said after powering back on the phone would perform a "Hands Free Activation". (This did NOT happen?) Phone will not ring or show any visual of incoming call..

HTC EVO 4G LTE
I have MEANROM_ICS_6.5 installed... Rooted S-ON.
Android 4.0.4
HTC Sense 4.1
Kernel 1.05.11.0606
Build 2.13.651.1 CL99866

Any suggestions would be greatly appreciated!

I had the same problem about a week ago. I updated the profile under system updates and everything worked fine after that.

Micro Maniac · Mar 29, 2014

Problem Resolved!

Problem resolved on SPRINT's end! Apparently tech support neglected to reset one option which when reset the phone worked. (she didn't say what it was but saw it immediately.)

I would really like to play around more with flashing different ROMS except I'm a newbie and while most of my problems have been solved here I find it too difficult begging for assistance. I find more one liner answers stating "... just do X Y or Z..." then off they go never answering further questions. There's just too many combinations of ROMs, Radios, HBOOT, Firmware, etc. that at almost every turn I get a sick feeling in my stomach that something is going to brick my phone and I'll have to beg here for someone to hold my hand. I tried MEANBEAN for a while but found the battery life not so great and was missing Beats audio. (I listen to internet radio in my car rather than my car stereo...) That's why I'm staying on ICS.

Thanks for all that tried to help me. I'll be clicking the Thanks button...

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[Q] calls go straight to voice mail

Micro Maniac

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gstanke

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