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Beware if you buy parts from Global Direct Parts

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By valv507, Member on 8th April 2011, 06:40 PM
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Anybody looking to buy parts from Global Direct Parts .com beware of them, it's a scam.

I placed an order for 4 ribbon cables for HD2 phones on a sat. The next monday I wanted to add something the said it was already processed, so I had to place another order and pay shipping.

They FAQ says they can reduce min quantities if I buy at least $ 125 of parts, so I add a LCD and place order. They cancelled since now they want $ 149 min. They also went over and changed their web site, so I cannot prove anything.

After 2 weeks my parts are not here, so I call and a wiseguy said I still have to wait until the next 2 days since it was still processing.
The next day they email me they lost my package.

I reply demanding they ship another with Express delivery to make up for the poor service.

They decline and want to issue a refund, and guess what, price on items has gone up (what a coincidence).

I emailed today asking where is my refund (paid with Paypal) and they stated it takes 2 BUSINESS days to issue it.

I placed a claim on Paypal and they emailed back threaten me to stall refund indefinitely unless I remove the claim.

Sorry for this long rant, but such a poor customer service place shouldn't be allowed to do business. I invite anybody NOT to use this place.

They also falsely claim they have all the parts in USA, while they actually dropship from China, Taiwan, and Hong Kong.

Beware guys !!!
8th April 2011, 09:25 PM |#2  
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Wow. That sux

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15th October 2011, 07:50 AM |#3  
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I will agree. Terrible customer service. They say they have new or "a" stock.... the "a" stock are used parts, including damaged and unusable. the others are just in poor shape. then there's the problem with them making you pay to ship their junk back, even after it has been determined to be their error. that's just shady. then the total bs they call customer service... if your lucky to get someone, they are uneducated and clueless about anything going on. good luck trying to get answers or some management to reply to you. i own a repair shop and have spent (wasted) thousands of dollars with these losers.

15th October 2011, 02:08 PM |#4  
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Flag Tbilisi
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thanks will know
15th October 2011, 10:25 PM |#5  
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I bought 10 Ffc and no problem I'm sorry you had pRoblems with them

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17th October 2011, 08:21 PM |#6  
Guti1977's Avatar
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I bought a Samsung Captivate housing almost a year ago and it took about 5 days to get it. Part was new with no scratches at all.

Had no problem with them
18th October 2011, 10:26 PM |#7  
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I have bought some FFC's from them before and didnt have any issue. Good to know though if I do anything through them in the future!
23rd October 2011, 12:25 AM |#8  
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I bought some. Speakers for an evo 4g about 8 months ago and all went well. About a month or 2 later I got emails from them saying that they had a major employee leave and not to trust emails coming from a. Similar company.
2nd July 2013, 04:05 AM |#9  
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Thumbs up I had a great experience with them and the parts were perfect
Hi All,

It seems that this company went through a bit of a struggle at some point. Being a business owner myself I know that dealing with the public is not always easy especially when you have employees that are not the right fit. You can only do your best and learn from your mistakes and successes.

I just purchased tablet frames from them and they were perfect, the customer service was perfect and I am going to their website now to purchase more. I found some really hard to find products in new condition and at a great price. Personally my experience was great and I would highly recommend them. Definitely NOT a scam. They delivered.

8th September 2017, 10:47 PM |#10  
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Originally Posted by Clay333

I bought some. Speakers for an evo 4g about 8 months ago and all went well. About a month or 2 later I got emails from them saying that they had a major employee leave and not to trust emails coming from a. Similar company.

I think it is true that maybe a competitor is trying to sabotage them. I saw the same exact review plastered across several different review sites. I just got parts from Global Direct Parts recently. While I can't say the parts are so good, the customer service was very rapid and good. Apparently they sent an aftermarket that was suppose to be OEM. The customer service agent said the Huawei OEM parts are hard to come by and they usually get it out of refurbished phones now and some might have been refurbished before with aftermarket parts that they didn't end up catching. They immediately refunded me saying since the OEM parts is hard to come by, there is a good chance I'll get another aftermarket.

The other 3 parts they sent are good and as described. I would definitely do business with the company again.
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