View Poll Results: I have a problem with touchscreen

452 Vote(s)
225 Vote(s)

[LINK TO FIX][UPD 29AUG]Touchscreen Not Responsive

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Thanks Meter: 4,366
By undercover, Senior Member on 18th June 2011, 02:47 PM
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Issues with touchscreen being unresponsive.

Important Isuue usually appears at least after a week of owning the device
Quick test:
Lock device. Unlock, launch camera app in the lockscreen, take picture, try pressing back button, see if it responds straight away or with a delay. Test it with all apps on lockscreen.
Issue unlocking ? I.e dragging circle to the middle?
Bottom of a screen not responsive sometimes.
Back button slow to respond.
Apps launching when you try to change screen, i.e. phone registers swipe as a press.

CAUSE Grounding pin not touching back cover, which causes (by the looks of it) build up of static which messes up touch screen.
FIX Best to use in conjunction with fixes below.

POSSIBLE FIXes if above doesn't work, which it should, but don't expect immidiate results.
1.Shut down phone and pull battery out for at least an hour (i recommend overnight). Press power button as to turn phone on, which in theory should discharge all the left over current in the hardware.
Give it a go and let me know if it works.
2.Letting battery discharge till phone turns off,put on charge and don't touch it till it's full.

I want to thank abrown0809, eliteone, stuart0001(legendary patience ), zmfl, maschenazi, nugzo and all other people i forgot to mention for sticking with me while trying to work out FIX. Thanks to all the posters too.
I take NO credit for the fix.

Poll is here to show how many people have this problem to HTC, not to work out what percentage of users have it, as it will definitely be incorrect.
Vote yes if you EVER experienced touchscreen problems, even if its gone now.

PETITION for HTC to admit that there is touch screen problem.
All info below:

Originally Posted by stuart0001

Below is the worldwide support address. There are also country specific contact pages but I'd suggest we all contact the same place so they can't keep saying they're getting no reports.:

Might be worth at least including the link below which demonstrates our issue perfectly

Originally Posted by stuart0001

I've also started a pertition here:

Feel free to comment, sign & distribute as you wish

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18th June 2011, 03:02 PM |#2  
alexp999's Avatar
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HT157V No issues
18th June 2011, 03:05 PM |#3  
Neville.Holland's Avatar
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HT15HV80XXXX 6/1/2011
HT15BV80XXXX 6/8/2011
HT15EVXXXXX 6/13/2011 Current Device

Had big problems with the first two, both returned... Third is an improvement, however:

Seems to be a problem with the application data screen (where you can move to SD etc...) all of the data goes mental and the buttons flash sometimes causes a crash that only battery removal cures...

Back button seems to forget to work when the screen unlocks, normally returns to normal after several actions

Unlock screen is hard to unlock sometimes... helps if you are holding the device...

Screen is sometimes slow to respond

SD app icons on home screens do not regenerate after reset...
18th June 2011, 03:07 PM |#4  
Junior Member
Thanks Meter: 10

Circle issue in Lockscreen, and fast wish in appdrawer starts any app.

here's a video from me:
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18th June 2011, 03:08 PM |#5  
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@OP, what is the touchscreen issue btw? I haven't read anything about it...yet.

HT15TT - 05/26/11
No problems yet!
18th June 2011, 03:10 PM |#6  
Thanks Meter: 0
no problems
18th June 2011, 03:42 PM |#7  
Junior Member
Thanks Meter: 1

have the Circle issue in Lockscreen, Battery drains almost 50% in 1h wlan surfing, apps crash sometimes and at least restarts...

bet that ^^

im returning it next week i hope they will change it
18th June 2011, 03:48 PM |#8  
Senior Member
Flag Athens, Greece
Thanks Meter: 24
HT15GV - No problems, touchsreen working perfectly.
18th June 2011, 04:00 PM |#9  
undercover's Avatar
OP Senior Member
Flag London, UK
Thanks Meter: 4,366
Originally Posted by Humming Bird

@OP, what is the touchscreen issue btw? I haven't read anything about it...yet.

HT15TT - 05/26/11
No problems yet!

Edited first post
18th June 2011, 04:10 PM |#10  
clandes's Avatar
Senior Member
Flag Munich
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HT15JV - no touchscreen or lockscreen issues so far

Only real bug is that non HTC widgets sometimes get flickering rainbow coloured stripes but they are strictly attached to the widget and vanish once I replace the it. So this should not be a display problem especially as the HTC widgets are never afflicted.
18th June 2011, 04:16 PM |#11  
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HT15ZT posting video now
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