"The original case for the HTC Sensation was recalled by us due to a fit issue. T-Mobile changed the design of the phone and we were not apprised of it. So T-Mobile was supposed to quarantine the product. Some of the defectives were sold by T-Mobile. I think that the damage to your phone might be due to the bad fit, in which case, I have to refer you back to T-Mobile. I would be happy to replace the phone case but I can’t do anything about your phone."
So if any have you have the defective phone case just email email@example.com about it and they should take care of you. You just need a picture of the original receipt.
Also, sorry if this has already been posted. I've seen posts about the cases causing damage but not that body glove will replace it.
Sent from my HTC Sensation 4G using XDA App