Remove All Ads from XDA
Honor 9 Lite

[Q] Samsung Repair Center?

24 posts
Thanks Meter: 5
By prettysenshi, Junior Member on 13th February 2013, 10:03 PM
Post Reply Email Thread
I was wondering what everyone's dealings are with Samsung, regarding their Note 2 is. I am on my 3rd Note, and I love the phone but the earpiece is defective (causing static) which did it on all 3 notes that i had. Eventually, Verizon said I needed to contact Samsung stating while they can give me a new phone, they weren't sure it would fix the problem.

Contacted Samsung on 2/9
Received Label/Ticket Number 2/9
Shipped Phone back 2/11
Samsung Received phone 2/13 (today)

2/15/2013 11:23 AM-Carlos Negrete: The unit has left the technician. SOLUTION: Replaced Component
*02/14/2013//10:08:16//0001773863//Telephone//ASC* scratch on screen (Screen Protector)
2/13/2013 2:11 PM-Dulce Amaya: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)

Expected Repair Date: 2/20th

I'm wondering if it'll really take an entire week (5 business days) to fix the phone and by fix, I mean simply replacing the earpiece in the phone. I barely got to use the phone and had just rooted it (don't worry, I returned it to stock before sending it in) and had finally gotten the phone exactly the way I wanted.

Has anyone else had to send their Note 2 in yet? I couldn't exchange it at Verizon again because it's past the 14 days, so it has to go through Samsung now.

EDIT: Have just determined that the Samsung repair center is a joke. They put a message about a scratched screen on the repair status website.....if they would take off the SCREEN PROTECTOR....there would not be.

Looks like I may be getting the phone quicker than expected (hopefully).
Post Reply Subscribe to Thread

Guest Quick Reply (no urls or BBcode)
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes