AMOLED Crack turned into a nightmare scenario.
I upgraded to my S4 in late May 2013, until 27/01/14, the phone had worked perfectly, then identical to some other reports on here the same thing happened, the AMOLED screen developed a crack in the upper left of the screen, I had checked the phone for the time, placed it back in my pocket and walked 20 yards when I received a text message, removed the phone from my pocket and a crack had appeared.
I quickly got in touch with O2, who tried to arrange for me to send the phone off for repair when I got home from work.
I was fine with this course of action until I got home and did a random google search and found this very helpful forum.
I instead decided that I would make an insurance claim through my bank account (it would cost me £25 instead of £200+, and I might get a new phone instead) This is where my issues started, If anyone has got mobile phone insurance with your bank account, I hope you never have to claim.
In my eyes a mobile phone insurance claim has always been an expedient occurrence i.e. you explain the details over the phone then maybe get an email with an electronic form to fill out before a courier comes to collect faulty (for repair)/drop off new replacement phone and your excess payment comes out of your bank account. Well with Lifestyle Group, Barclays insurer of choice you are emailed forms (within 24 hours of the initial phone call) that they want you to send via regular mail to them (recommends recorded delivery though, for which 2 sheets of A4 cost me £6.22), then 24 hours after they had received the claim form they send another email, with yet another attachment to print off, fill out and send to them (again recorded delivery) along with my faulty phone so that they can fix it. Once done they will then send this back to me via courier.
This started with a cracked screen on Monday, but over the course of the past 4 days I have inadvertently witnessed & been subjected to the worst customer service that I have ever received and i still wont have my beloved S4 back in my hands til the middle of next week.
Basically, whilst I will get my phone repaired for the price of £25 (+£6.22 for the first letter & god knows how much for the phone to be sent also) I have been without since Monday 27th and look like at the earliest I will have my phone available to me again will be the 4th (optimistic) or 5th of February.
Anyway yeah my point is make sure that your insurer, if you have one, is one that will move your claim along as fast as possible and send a courier to collect and drop off to cut down on cost to the customer.