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[Q] "My Nook Today" Not Connecting To Wifi

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By ursulavasey, Senior Member on 3rd September 2013, 08:18 PM
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Hello, I hope someone can help me. I have a Nook HD, set up for the UK, and I have set it up, added my accounts, etc. Everything is working well, except for the "Your Nook Today" screen. When I open it, it gives me the following message:

Recommendations and today's weather are waiting for you, but you need to connect to the Internet first.
SIMPLY TAP THE WIFI ICON AND CONNECT TO A NETWORK TO CONTINUE.


The Nook is connected to my home wifi network, and I have also tried it using a portable hotspot on my mobile phone, with the same result. I purchased the original tablet on 31st August, which had this issue, and the replacement arrived today (3rd September) with the same issue.

Has anyone come across this issue before, and is there a solution for it? Nook have offered to replace it as faulty, but given that two identical devices have had the same problem, I don't think a third one would sort it out.

My home wifi is working fine, as I am using it to connect this laptop I am typing this message on. Added to which, the Nook is connected to it, and all the downloads work fine. It is connected to my email, and Google Play, etc, as well as to my Nook account.

Any ideas folks?

By the way, it is fully stock, with no root, CWM, etc.
 
 
6th September 2013, 11:30 PM |#2  
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Quote:
Originally Posted by ursulavasey

Hello, I hope someone can help me. I have a Nook HD, set up for the UK, and I have set it up, added my accounts, etc. Everything is working well, except for the "Your Nook Today" screen. When I open it, it gives me the following message:

Recommendations and today's weather are waiting for you, but you need to connect to the Internet first.
SIMPLY TAP THE WIFI ICON AND CONNECT TO A NETWORK TO CONTINUE.


The Nook is connected to my home wifi network, and I have also tried it using a portable hotspot on my mobile phone, with the same result. I purchased the original tablet on 31st August, which had this issue, and the replacement arrived today (3rd September) with the same issue.

Has anyone come across this issue before, and is there a solution for it? Nook have offered to replace it as faulty, but given that two identical devices have had the same problem, I don't think a third one would sort it out.

My home wifi is working fine, as I am using it to connect this laptop I am typing this message on. Added to which, the Nook is connected to it, and all the downloads work fine. It is connected to my email, and Google Play, etc, as well as to my Nook account.

Any ideas folks?

By the way, it is fully stock, with no root, CWM, etc.

Hi Ursula, I'm experiencing the same problem, read the responses you've had on a couple other sites, just wondered if you'd managed to get this sorted?

Stuart.
7th September 2013, 01:22 AM |#3  
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Sorry Stuart, I had my second one replaced with a third one, and that has the same problem. I contacted Nook again via their online chat, and they have acknowledged that others have this problem too. This seems to be a server problem within Nook and they are looking into it. They will get back to me when they have a solution.

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8th September 2013, 12:50 AM |#4  
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Ah, that's a pain, although good to know that they have acknowledged it and are investigating, fingers crossed it'll be up and working again soon!
8th September 2013, 07:19 AM |#5  
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I just bought the HD version yesterday and also have the same problem, so it seems a widespread issue.

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13th September 2013, 10:13 PM |#6  
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Same problem here on 1 x 16GB Nook HD and 2 x 8GB Nook HD's (bought in the UK last week).

I've emailed Nook support who suggested trying to connect to a different wi-fi network but that hasn't fixed the issue.

Don't think I'm missing much, but still irritating.
13th September 2013, 10:44 PM |#7  
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I first tried my own home router, in England and my android hotspot, also in England. Now I'm at my in-laws house in Northern Ireland, and it doesn't work here too. As you say Finster14, not a major issue, but irritating.

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18th September 2013, 07:31 PM |#8  
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Same Here With Nook HD+ UK, Says Not Connected to Wifi
23rd September 2013, 10:47 AM |#9  
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Quote:
Originally Posted by fr3nlysmil3

Same Here With Nook HD+ UK, Says Not Connected to Wifi

I've just finished chatting online to Nook, as there is no call centre to ring. They are now saying that it may (only may) be fixed in a new update. However, they did not say when this update would happen, nor did they say that the next update will definitely fix it. I tried to narrow the adviser down to a guesstimate on timescales, and was told that it may be a couple of months, but they were not sure about that.

It all seems very vague. They don't know how the problem started, what the nature of the problem is, why it only affects certain Nook tablets, and how long it will take to fix it (assuming it can be fixed). My partner's Nook HD was bought before mine, and his has none of these problems. I am currently re-downloading the same firmware from the Nook site, in the vain hope that it will fix the problem. I expect it will make no difference, but I can only try, and see what happens. The link for the firmware is below, and works for both sizes of the Nook HD (the 8gb and 16gb versions). It will not work on any other Nook device, but the website has the firmwares for other devices.

http://uk.nook.com/support/nook-hd-software-updates
22nd December 2013, 08:25 PM |#10  
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I got a firmware update a few days ago to version 2.2.0. I hoped this new firmware would solve the "Your Nook Today" problem; but no such luck. Nook online can offer no further help to resolve this problem, so I am no further forward.
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