I purchased an o2 Exec on the 15/1/2005, but am so appalled at the level of customer service that I will be returning the o2 Exec tomorrow for a refund unless something is done.
My first issue with o2 is that I was overcharged. Instead of paying the brochure price of £99.99 for business users (I am the MD of Global Viewing Limited), I was charged £229.99. My secretary has been on the phone to customer service who were useless, telling her to visit the shop from which it was purchased. I went to the o2 shop and was told a regional manager would be contacting me to refund the difference, I have had no call. Also your shop assistant made me feel like a criminal and would not return the brochure listing the £99.99 price.
Second issue, I have just discovered I am unable to make any phone calls from this phone see here:
Indeed it is true I cannot make any phone calls, your brochure says I should be able to at £0.21 a minute.
And thirdly, your customer service number is a joke, I gave up after wasting over 20 minutes of my time listening to your annoying o2 jingles.
Quite frankly, if I don't have my issues resolved by noon tomorrow I will be returning this product and informing my business associates to avoid o2.