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[HARDWARE FAULT] [BSOD] Blank Screen of Death : Information Board - Updated 29/07/12

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By Atrixx, Senior Member on 2nd July 2012, 02:03 AM
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A few users have reported a Blank Screen of Death, with myself included.

The problem being that the phone's display doesn't switch on when you wake up the device. At this time, Everything else will including the Digitizer and Capacitive buttons.

I have spoken with HTC service centers across Australia and NZ to come to the conclusion that this is a motherboard problem. The infamous flickering issue seems to be involved also, which ends up shorting out the video driver.
The issue isn't just limited to the screen not displaying anything either, there's also the possibility that the back light will cut out, and sometimes leading to corruption on the display.

This isn't just with some devices either, it seems like anyone that has had the screen flickering issue are at risk of this.
To give you an idea of how much it costs to fix this issue, I was quoted at $250 AUD for just the motherboard alone.
The best part is, HTC may also deny your warranty for unlocking your bootloader, as they have with me.

I'll be posting more information as it develops.

EDIT 29/07/12 :: I'm going to request a transcript of my last conversation with HTC but until then, they're denying that this is a problem and saying that it's the user's fault. How? We use our phones to much, or inappropriately.
It's becoming obvious that they're trying to avoid spending anymore money fixing these issues, and have decided just to move on and release a new One X model. (according to news sources.)

Also, Boobinator just posted a video of the One X's screen corrupting while it isn't stuck under the BSOD which you can see here and here

Just to recap.
When the initial issues were found with screen flickering and corruption on the display, we were told it was a software issue.
Many months later, I along with many of you are still experiencing it, even though it's not nearly as bad as it once was.
Now there are growing reports that One X's are starting to lose their displays, and the poly-carbonate weakening and bending the antenna pins. (You can find more information here)

This is something you should all be aware about when purchasing this phone.

Best of luck!
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4th July 2012, 10:46 AM |#2  
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8th July 2012, 01:27 AM |#3  
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Update Bump
8th July 2012, 01:51 PM |#4  
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Maybe us in America can file a class action lawsuit? I'm no lawyer here but anyone with better understanding of American consumer laws chime in?
This is problem that occurs with normal usage of the phone.
8th July 2012, 02:12 PM |#5  
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Another day, another hardware issue. HTC is going down the drain, im hugely disappointed in the way they are handling this mess. Improper testing, too slow to fix problems or ignore/deny them. Bullshit games about unlocking and warranty and now they are already talking about releasing more phones. Its easier for them to move on to a new model than to do the right thing and do a complete recall. Is this a QC issue or a design flaw, with all the negative reports I'm thinking its the latter.

HTC better handle this properly, they need to stop development on all new products untill this is solved.

Sent from my HTC One X using xda app-developers app
25th July 2012, 08:39 PM |#6  
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Can u please send me details about the store that sells the motherboard ?
I have the same problem...and I need my phone fixed !

26th July 2012, 08:52 PM |#7  
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Is this the same flickering that happens in some ROMs when you rotate the phone?
27th July 2012, 03:09 AM |#8  
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Unhappy Mine too :(
This just started happening to mine Nothing displayed on the screen, but it still responds to inputs. Even rebooting into fastboot, same problem. So everything is functioning except the display.

Have just handed it back to vodafone for repair, don't like my odds with the unlocked bootloader though :/
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27th July 2012, 07:50 AM |#9  
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I had this issue on Viper or Android Revolution, but not on other ROMs. But I'm starting to get wifi issue, scratches, scratches on camera lins. I should buy S3, not this.

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27th July 2012, 11:06 AM |#10  
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sent it back because of flickering. I just hope they will fix the problem properly and change the motherboard.

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27th July 2012, 11:59 AM |#11  
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This happened to my Incredible S too if any one's interested.....

I'm not buying the HOX, I'm sorry. There's just too many different issues for too many people with this phone. It's an expensive top of the line phone, that does appear to be pretty shoddy put together. I don't care if it's under warranty and I have dumbass-insurance if I break it, but I can't send my phone inn all the time even if it's free. You shouldn't have to send it in at all.......

I presume now know we know why HTC is loosing money, market share and their stocks are going down....
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