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Chances of getting Samsung to replace my note 3 screen from View Cover damage?

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By Clarky78, Member on 20th March 2014, 02:43 PM
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When my note 3 turned up 2 weeks ago I rushed or to get a cover to protect my precious new phone. But where I live the only real options are the Samsung cases. I reluctantly bought a View Case knowing flip cases usually do more damage than protection. Within 3 days something had trapped between the cover and screen and wore a mark in both. Now something else has trapped and made a much worse mark. Like a hole with scuffs around it. Even though I'm religiously wiping both the screen and cover clean every few minutes! I have ordered a none flip Spigen cover and glass screen protector from Amazon but still they haven't arrived. I'm really angry because the screen is now flawed despite buying an official protector for it from day one. Anyone had any luck with getting Samsung to replace a screen due to damage like this?
21st March 2014, 01:47 AM |#2  
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If it was really their fault.... In this case I would not think so. Like you said, something was trapped between the flap and phone. Does this sound like SAMSUNG'S fault?

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21st March 2014, 02:25 PM |#3  
kms108's Avatar
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shouldn't be any problem getting it replaced, they will just charge you for it.
22nd March 2014, 12:06 AM |#4  
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Contacted Samsung and the have told me to make a claim through their claims site..
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