It seems that I have the same problem with kies 3
It fails to back-up my application. Everything else works
I managed to make it work. Here's what I did:
- I've uninstalled the Samsung USB drivers
- I disconnected the phone from USB
- I installed the drivers from Program Files (x86)\Samsung\Kies3\USB Driver
- I reconnected the phone
It's probably getting hung up over the new bootloader...
Anything over JB MJ1 has a new bootloader Kies3 doesn't support. This is just Sh!tty service by Samsung as it was made specifically for the Note 3....
Heaven help you if you think the Emergency firmware recovery will fix your device if something goes wrong.....
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