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[Q] Pioneer R1 Tablet not rooted and wont load past the animated logo

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By ravensmoke42069, Junior Member on 29th April 2014, 11:22 PM
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Hello,

My Pioneer R1 tablet the other night decided to do an automatic upgrade when booting up and hung for hours on 14 of 18 files updated. I rebooted the tablet for it to get to the home screen but come up with the error android phone services not initinalized and then froze. so rebooted and it got to the animated pioneer logo and just sits there never loading fully. Pioneer customer support sucks with helping and the tablet has a reset button on the back in a pin hole. I pressed that the tablet turns off. The tablet still stuck on animated logo.The tablet was running stock jellybean 4.2. The Pioneer people didnt want to do any troubleshooting. told me to send it to them to fix and that if they found anything wrong other than hardware issue i am liable for the charges on to of the shipping cost. I dont have money to just hand out to people who dont have a system setup for troubleshooting. Sorry for a long story but my question is is there anyone who can help me fix this issue.
 
 
3rd May 2014, 02:20 AM |#2  
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Unfortunately I'm stuck with the same issue, tablet was running slow so I rebooted it, got hit with their "system breaking update"

Spent a better part of the day trying to find a way to reboot it into recovery mode and wipe user data/reinstall but so far no luck.
Fired off a email to support, tried calling but the wait time was 54mins last time I called.
Also there is a automated announcement while waiting for call time informing everyone that they "are aware of a problem with the tablet"

If I manage to get it into recovery and fix this I will let you know how
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3rd May 2014, 08:50 PM |#3  
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so after further testing :

holding reset for 30 seconds: fail
holding power for 10 seconds: fail
holding power for 1 min: fail

holding reset and then power:fail
power then reset:fail

opening case to disconnect battery; FAIL soldered to the board/battery wtf ?
pinhole on bottom of case between usb and power port doesnt sync up with a reboot option
6th May 2014, 04:18 AM |#4  
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Quote:
Originally Posted by ro0ks

so after further testing :

holding reset for 30 seconds: fail
holding power for 10 seconds: fail
holding power for 1 min: fail

holding reset and then power:fail
power then reset:fail

opening case to disconnect battery; FAIL soldered to the board/battery wtf ?
pinhole on bottom of case between usb and power port doesnt sync up with a reboot option

ok well this was an counterproductive day

called Cs @ 1-800-421-1404
waited 45mins on a "20min" wait
talked to someone who informed me this was the wrong number to call for help with the tablet
called Cs @ 1-888-999-0987
"we are experiencing a high call volume at this time, leave your name # and model number and we will return your call before the end of the business day"
waited until 3pm and called again finally got to talk to someone and it was horrible

I was initially told to press the reset button on the back, when I informed them that was not the issue. I was told to email warrenty@pioneer and detail my problem, after around 10mins of this, I was put on hold where 3 different ppl picked up and re-asked my problem. Finally when I asked to speak with a supervisor I was told he wasn't there.

When I explained that this is not uncommon in tablet from time to time, ppl forget what they used as a lock code, or one of their children played with it and put a passcode on the device. I was informed that they cant give me any further information because pioneer hired them to field tech support questions and they aren't part of pioneer. The whole reason they cant just tell me how to boot the device into recovery is they dont know, you see pioneer failed to give them that crucial piece of information.

supervisor is supposed to be calling me back tomorrow so lets see what kind of bs this is.

more then likely I will be de-soldering the battery leads from the board to force it into recovery tomorrow afternoon/
7th May 2014, 12:12 AM |#5  
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only thing I've found out so far thru trial and error is :

power on ,hold power till first logo, press reset and hold. 3-5 seconds later screen flashes white once (either turning on or off)
tablet off, insert usb connected to pc, rapidly tap power and it will stay on the charging screen , pc then recognizes device as libusb-win32 device "Worldcup device"

still no recovery mode
12th June 2014, 11:49 PM |#6  
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ESI is actually responsible for the tablet as pioneer leased out their logo for the tablet.

This is why there is a ridiculous run around trying to get help from pioneer's cs reps,ESI got my problem sorted.
look for a stock rom dump soon.
14th June 2014, 07:16 AM |#7  
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so what files would be needed exactly....
so far I have :

aml_logo.img
boot.img
bootloader.img
cache.ext4.tar
data.ext4.tar
logo.img
recovery.img

and still have to copy over system.ext4.tar
15th June 2014, 11:34 PM |#8  
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packaged rom file!
ok so after following this thread :http://forum.xda-developers.com/show....php?t=2195858

I ended up with this Pioneer r1 stock rom , anyone who has a stuck pioneer want to try ?
17th October 2014, 04:25 PM |#9  
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Quote:
Originally Posted by ro0ks99

ESI is actually responsible for the tablet as pioneer leased out their logo for the tablet.

This is why there is a ridiculous run around trying to get help from pioneer's cs reps,ESI got my problem sorted.
look for a stock rom dump soon.

Hi, can you tell me how you solved the password issue and not able to get to factory reset. thank you.
30th December 2014, 10:02 PM |#10  
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There is no recovery mode , need to return tablet to ESI
31st December 2014, 08:05 PM |#11  
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Quote:
Originally Posted by ro0ks99

There is no recovery mode , need to return tablet to ESI

I've been doing some searching myself, since I've got a soft-bricked R1 (Father-in-Law didn't want it any more), and from the looks of it, reflashing AML8726-based tablets is done via a rescue-SD card, or using a manufacturer produced USB burning tool:

http://www.slatedroid.com/topic/4147...es-tablet-v20/

So it appears that the tools are out there, but I haven't had any luck finding the device-specific files that will help.


I don't suppose you manged to find a way to contact ESI's technicians without going through the support number?
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