Can someone explain when and why this came about? I can't find out much on Google other then they started tested it on the revolution phone in 2012. I didn't know anything about this until today while on the phone with a rep discussing switching to another phone and he asked why I wanted to leave my s4. I said due to bad battery life. Then he started telling how I had done everything in settings and such to save battery but went on to tell me exactly when I took my phone off the charger, how much bay percent I had left at that very moment, how many 3rd party apps I had installed and even told me which ones where running in the background at that very moment. I maybe behind on the time but he didn't ask to access my phone like they do when you remote access your computer. Can someone catch me up on this cause I don't to much care for as the article stated that any rep would be able to access your phone as if it was in there hand.