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VZW users and A-Key problems, anyone found a good method?

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By PRSPower, Junior Member on 30th January 2008, 07:48 PM
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My phone would not authenticate after flashing to the new radio and DCD's 2.0 rom. So I called Verizon and they gave me my A-KEY, I wrote it down in case I would need it again. After four days on DCD's 2.0 I decided to give The "FallingAngel12 rom" a go I flashed the r3 version and my phone can no longer authenticate. So I grabbed the A-KEY that I wrote down (this was triple checked with the VZW rep) I put in my A-KEY and saved the changes, it reset the device, then I did a *228 option 1. Still no good on the authentication, so it looks like I will need to call VZW again, which I don't mind doing, but eventually if I keep flashing my phone on a weekly basis to try out the new roms that will surely be popping up, Verizon is going to probably get wise to the fact that I am calling to fix authentication every few days.

I have read posts of Verizon users that have not had any problems with the authentication after flashing, so has anyone figured out a way to not lose authentication?
30th January 2008, 08:01 PM |#2  
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Originally Posted by PRSPower

My phone would not authenticate after flashing to the new radio and DCD's 2.0 rom. So I called Verizon and they gave me my A-KEY, I wrote it down in case I would need it again. After four days on DCD's 2.0 I decided to give The "FallingAngel12 rom" a go I flashed the r3 version and my phone can no longer authenticate. So I grabbed the A-KEY that I wrote down (this was triple checked with the VZW rep) I put in my A-KEY and saved the changes, it reset the device, then I did a *228 option 1. Still no good on the authentication, so it looks like I will need to call VZW again, which I don't mind doing, but eventually if I keep flashing my phone on a weekly basis to try out the new roms that will surely be popping up, Verizon is going to probably get wise to the fact that I am calling to fix authentication every few days.

I have read posts of Verizon users that have not had any problems with the authentication after flashing, so has anyone figured out a way to not lose authentication?

What do they have to "Get wise" to? I'm not intimately familiar with Verizon's policies, but how can they tell you not to hard-reset your device? That's just silly.
30th January 2008, 08:06 PM |#3  
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As far as I know a hard reset will not make you loose the authentication info, only a rom/radio flash. And since they have not release any kind of rom upgrade for the Titan it would not be hard for them to figure out what I have really been up to. I just don't want them to invalidate the warranty on my phone.
30th January 2008, 08:17 PM |#4  
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Originally Posted by PRSPower

As far as I know a hard reset will not make you loose the authentication info, only a rom/radio flash. And since they have not release any kind of rom upgrade for the Titan it would not be hard for them to figure out what I have really been up to. I just don't want them to invalidate the warranty on my phone.

Understandable... but unlikely. How do they know that you aren't reflashing with the original ROM over and over? It'd be pretty tough for them to prove you were reflashing with some hacked ROM. I doubt they'll invalidate your warranty, but does anyone else want to check in on this?
30th January 2008, 08:21 PM |#5  
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very strange, after flashing, my mogul can't roam on vzw at home w/ authentication error using prl 60610/60611. while it is still able to do so at my office. :(

don't know which one i should call, vzw or sprint?
30th January 2008, 08:29 PM |#6  
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So I called Verizon for my second time to get my A-KEY, this time it was a completely different A-KEY than the last time. Instead of calling the 800 number and getting the PDA group first to be transfered over to the "Authentication and Activation group" I just called #8899 from my phone like the could not authenticate message directs, and it got me directly to an authentication specialist with no waiting, which was nice.

She commented that this was my second time calling for authentication problems, and I gave her the "I am a developer and frequently hard reset my phone" line. She called me back on a land line and then walked me through the #778 method to input my A-KEY. So I am back in action.

She did happen to make a noteworthy comment. I mentioned that this never used to happen on my 6700 and I hard reset that all the time, to which she said. We have noticed that losing the authentication information is a problem when hard reseting these 6800's and we have been in contact with the manufacturer so that they can provide an update to fix the problem.

Take that comment for what it is worth.
30th January 2008, 11:19 PM |#7  
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Originally Posted by PRSPower

So I called Verizon for my second time to get my A-KEY, this time it was a completely different A-KEY than the last time. Instead of calling the 800 number and getting the PDA group first to be transfered over to the "Authentication and Activation group" I just called #8899 from my phone like the could not authenticate message directs, and it got me directly to an authentication specialist with no waiting, which was nice.

She commented that this was my second time calling for authentication problems, and I gave her the "I am a developer and frequently hard reset my phone" line. She called me back on a land line and then walked me through the #778 method to input my A-KEY. So I am back in action.

She did happen to make a noteworthy comment. I mentioned that this never used to happen on my 6700 and I hard reset that all the time, to which she said. We have noticed that losing the authentication information is a problem when hard reseting these 6800's and we have been in contact with the manufacturer so that they can provide an update to fix the problem.

Take that comment for what it is worth.



One wonders if that problem has suddenly come to light in the last few days due to customers calling with authentication problems.
30th January 2008, 11:44 PM |#8  
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Quote:
Originally Posted by PRSPower

As far as I know a hard reset will not make you loose the authentication info, only a rom/radio flash. And since they have not release any kind of rom upgrade for the Titan it would not be hard for them to figure out what I have really been up to. I just don't want them to invalidate the warranty on my phone.

Not true. I recently had to return my phone for an exchange and did a hard reset to clear all of my info. To continue using it prior to the exchange I needed a new a-key. At that point I had never updated the rom on my phone. It doesn't need it every time you hard reset because I have done it at least 5 times that it didn't need anything but there are times that a hard reset does require authentication.
31st January 2008, 07:22 AM |#9  
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Quote:
Originally Posted by PRSPower

As far as I know a hard reset will not make you loose the authentication info, only a rom/radio flash. And since they have not release any kind of rom upgrade for the Titan it would not be hard for them to figure out what I have really been up to. I just don't want them to invalidate the warranty on my phone.



not necessarily true. When I first got my phone and I was messing around installing all kinds of new apps (no ROM's, just apps), I hard reset my phone 4 or 5 times in less than 12 hours. I had to call to get a new A-key.
31st January 2008, 02:21 PM |#10  
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Originally Posted by brouski



One wonders if that problem has suddenly come to light in the last few days due to customers calling with authentication problems.

VZW told me the same thing in the middle of December when I got the XV6800. I had to hard reset it and then call for the A-Key. She said, "This is a known issue and we are waiting on the manufacturer to provide a fix. But call as many times as you need to, to retrieve your A-Key. We understand these phones are new (to us) and are not perfect."
31st January 2008, 02:58 PM |#11  
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I quess I have been lucky. I have flashed my phone a dozen times at least and never had a problem with this. Of course, now that I've said this I probably will.
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