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[Updated] Cracks in case! Let us file a complaint @ SE

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By vincew, Member on 18th November 2008, 11:18 AM
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Be sure to check your X1 out, a while ago now I noticed a crack in my phone after someone else on a Dutch forum telling that he had a crack in his phone.

Decided to check mine out and found out that I have a crack in mine...

Be sure to check out your X1, if you have a crack send me a PM with a photo and the color of your X1 as well as the production week, branded or unbranded and the country you bought it in.
There have been other people reporting to have the same crack, as well as a crack in the battery compartment (I am lucky to not have that) but be sure to check it out for yourself:


I just found out a few days ago that my case has started to show more cracks. Ever since I discovered the initial cracks in my case I haven't touched my stylus, and check above what happened... I am so pissed off right now. Also because of the super bad service from the T-Mobile shop, who still hasn't called me back.

Edit 2:

A picture from another users, who has a nasty crack in his phone. As you can see it is from week 44, mine is from the same week. In regard to my previous edit, another crack has formed near the other side of the stylus insert and the paint is starting to come off now. Maybe we should write a letter to Sony Ericsson and ask them to take all the phones from week 44 back...

Edit 3:

Bad Xperia list:

The info I will put up is: username: branded or unbranded (country), production week -> type of crack / other fault

01. vincew: Silver T-Mobile branded (Netherlands), 08W44 -> cracked near stylus at two places, paint coming off
02. wickedwy: Silver Unbranded (Netherlands) 08W44 -> cracked at the back
03. LZF: Silver Unbranded (Netherlands) 08W44 -> cracked at the back
04. andyboo - Silver (UK) 08W?? - stylus
05. comeradealexi - Black Vodafone branded (UK) 08W?? - cracked near stylus
06. Dryw Filtiarn - Silver 08w?? - cracked near stylus
07. boomdijk - Silver 08W?? - cracked near stylus
08. jeehaa1 - Silver Unbranded (Netherlands) 08W46 - cracked near stylus
09. brewspec - Silver T-Mobile branded (Netherlands) 08W?? - cracked near stylus
10. markda2000 - Silver 08W44 - cracked near stylus
11. Ganondolf - Silver Unbranded (UK) 08W43 - cracked near stylus
12. hvsanten - Silver Vodafone Branded 08W44 - cracked near stylus
13. YYYYY - Black 08W42 - cracked at the back
14. jackleung - Silver 08W44 - cracked at the back
15. bigmouth66 - Silver T-Mobile branded (Netherlands) 08W44 -> cracked at the back and more
16. geertbargeman - Silver (Netherlands) 08W44 -> paint coming off near stylus
17. kakalak - Black 08W46 -> cracked near battery and another pic
18. myriade - Black unbranded (Germany) 08W45 -> Plastic broken out on the side
19. VampiruX - Silver unbranded (France) 08W44 -> Cracked near stylus
20. blitz82 - Silver T-Mobile branded (Netherlands) -> Cracked near stylus
21. experia1234 - o2 branded (UK) 08W46 -> Cracked near stylus
22. [email protected] - Silver T-Mobile Branded (Netherlands) 08W44, Cracked near stylus
23. emwdava - Silver (Sweden) 08W39, cracked at the back (battery compartment
24. endebe - Silver Vodafone branded (Austria) 08W46, cracked on the side

Update: Jan. 21 2009

I've stopped updating the list of cracks, simply because I do not have the time anymore. What I did with my X1 is send it back to T-Mobile and after 10 working days I got a brand new one. I encourage all that have a crack in their phone to contact the seller and get a replacement. This is a common and acknowledged problem, you should be able to a get a fixed one or a replacement under warranty.
18th November 2008, 11:31 AM |#2  
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yep - i've got a crack there! not as big as that picture - it hasn't met up with the stylus holder yet...
18th November 2008, 11:35 AM |#3  
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Originally Posted by mobmanX

yep - i've got a crack there! not as big as that picture - it hasn't met up with the stylus holder yet...

Return your phone and demand a new one!
18th November 2008, 11:37 AM |#4  
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i'm already going to get my x1 swapped because of a few other build quality issues (see here at esato )

Just waiting for o2 uk to get stock in!!!
18th November 2008, 11:59 AM |#5  
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I'm going to get mine swapped under VFs 1 month of free insurance as mine decided to jump under the wheels of a hgv * as I was knocked off my bike whilst cycling to work this morning.

* thankfully it was the only thing except my jacket that got damaged.
18th November 2008, 03:26 PM |#6  
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No crack here on the phone thanks god, I live in Sweden, but all you with a crack should return it direct!
18th November 2008, 03:36 PM |#7  
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wow this is bad (but good macro photo shot )
18th November 2008, 03:56 PM |#8  
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Well I just came back from the T-Mobile shop here in Amsterdam.

Because I was over the 8 days returning period I did not get a new one. Also they haven't heard of the problem yet.

So they told me they'd e-mail the HQ and wait for a reply. Went home with empty hands... (Left my phone number behind so they would call me after they had a reply)

Called T-Mobile customer services on my way home and they told me to send it in for a repair?! While the shop just told me to leave it like this and wait... Arght! Arses!

I also called SE just now (here in NL on nr. 0900 8998318, choose option 1) and they told me they had no reports on this issue. They told me to wait and see what T-Mobile said.

I want to encourage everyone who has this problem to call Sony Ericsson. Maybe we can achieve the same thing with the Xbox360 and the disc scratching. In the beginning they denied, till they got a lot of complaint...
18th November 2008, 04:06 PM |#9  
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Temporarily stuck!
18th November 2008, 04:10 PM |#10  
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Thanks tnyynt!
18th November 2008, 05:28 PM |#11  
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Another thing i noticed on my almost new x1 (i've mentioned this in another forum) is that the clear plastic covering the rear camera is cracked. The plastic film is very thin so i wont be at all supprised if a few other people encounter this problem sooner or later. Another one to watch out for....
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case crack, cracks, xperia crack

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