sry for my unperfect english, i'm managing learning!
Two things you can check:
1. Check on a different comp if you can. I suspect a problem with the usb port on your computer. If you can, try plugging it into another usb port and trying that again.
2. Check the connector pins on your jade. Sometimes they get bent the wrong way and that causes the device to not be recognized when connected.
You should be able to see the pins using your naked eye as well. Their in the mini usb/charging port on your phone.
Would you be able to check this using another WM phone? Does any other device work on your comp? Mp3 players, camera devices etc? Are those detected?
oh, u tell pins on pc? they works of course, i can use mouse, mps player, modem, printer and so on.. all my usb ports on pc can work. in fact when i connect jade, my pc find soething, but can't identify, i got unknown device from device manager.. i think that when i install activesync, he can't install driver for jade.. i tryed with cd program and also the downloaded one from microsoft.com...
and i had a look, it seems that pins on jade are all ok..
When you plug in the device and windows asks you for drivers, check "install from a list or specific location" and in the following dialog point "include this location in the search" to "C:\Program Files\Microsoft ActiveSync\Drivers" if your system is an english one...for other lang adjust accordingly. this should install all necessary drivers and render it working...
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