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 View Poll Results: HD2 buttons paint problem?

Yes, the paint of the hardware buttons start coming off
70 Vote(s)
No, I havent got any problems yet
287 Vote(s)
Sorry, I do not have a HD2
16 Vote(s)

(2010 JAN 05 UPDATE) Thin layer of coating coming off the HD2 hardware buttons edges

382 posts
Thanks Meter: 6
By uccoffee, Account currently disabled on 1st January 2010, 06:16 AM
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Please look at the photo.

I just wonder is this just the protective layer of paint or some coating that I should peel off, any other user's experience the same ?

i have reported to HTC, waiting for reply... But I m not in the country that I ve bought the phone now... I wonder can I swap it like 6 months later if it's manufacturing defect.

Update 03/01/2010:

I got a reply from HTC:
__________________________________________________ ________________

According to the picture you provide, there should be slight appearance abrase in the button. Taking of this small layer of plastic would not affect the function of the phone. you may either leave it as it is or take it off. Thank you for your cooperation.
__________________________________________________ ________________

Update 04/01/2020:

I follow HTC instruction and peel/scratch away the coating of the HOME button only with finger nails.

The metallic effect's gone, and become just a normal black plastic key.
There are lots of micro lines on the button which cannot be seen on the photo.
It is still acceptable, just that I m not happy about a flag ship device's paint/coating came off so easily.

These are the photos

The button actually look nice without the coating in the photo comparing with the one next to it which the coating is coming off.

I m thinking should/can I ask for buttons replacement, or it is just a waste of time cos those buttons coating will eventually come off after excessive use.

i still love my HD2 , just a bit sad about so many problems

Update 05/01/2020:

i got HTC reply, nothing much they can help since I m not in Hong Kong.

Anyway, the girl from HTC said there was no one complain about the key's paint coming off.... I just wonder can those people who 's got problem and voted yes, would you mind at least send a complain letter to HTC please.
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1st January 2010, 10:52 AM |#2  
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yep my button is peeling too I had it 4 2 weeks
1st January 2010, 11:54 AM |#3  
chalid's Avatar
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no problems here. hd2 is 6 weeks old ...
1st January 2010, 12:09 PM |#4  
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Thanks Meter: 6
It's the metallic coating, if scratched away, it looks very plastic. ...
1st January 2010, 01:55 PM |#5  
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Simililar things have happened to my keypad in less than 2 weeks, and I always put it in its pouch. Guess we aren't lucky
1st January 2010, 03:20 PM |#6  
Senior Member
Thanks Meter: 5
not yet
I only use my HD2 since ~10 days, and do not have this exact problem, yet.

With my previous device (HTC Touch Pro) however, I had a lot of problems with peeling off coating (in TP case it was the plack paint peeling off the housing).

I also have the problem, that I use to buy my devices in Europe with WWE roms, and then take them with me to Japan, where I currently live.
This constellation is a nightmare for warranty return/repair with HTC, as they ask you to sent your device to where you bought it.

To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.

As soon as my HD2 starts loosing paint or coating, it will contact HTC global rapair in Taiwan again, but this time I will not accept to pay for the repair but push for good will.
The world gets smaller and smaller, customers do not stay in regions where they purchase devies. It is time for companies like HTC to adapt.

My girlfriend bought an Apple iBook in the US. In the menatime we moved to UK, Belgium and now to Japan.
She had warranty repair done to her iBook in all of those contires without an problem, so it should also be possible for HTC, if they just were a little bit more end customer oriented, but now that they try to market HTC as a brand, maybe it will come.

As a customer paying 500+ EUR for their products, I will not take NO for an answer.
1st January 2010, 04:43 PM |#7  
Thanks Meter: 0
Mine is actually worse than the photo in this post. I thought it was a temporary cover when it started to come away, like some buttons/screens have when a phone is brand new.
1st January 2010, 11:26 PM |#8  
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Thanks Meter: 6
max1274, how bad is it? post some pic if possible

I only had my HD2 for 30 days....
1st January 2010, 11:39 PM |#9  
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I use my hd2 for five weeks, no problems so far. Hope to stay that way.
1st January 2010, 11:50 PM |#10  
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Its not even that bad, but yes very thin layers go off around the edges
1st January 2010, 11:51 PM |#11  
Senior Member
Thanks Meter: 27
Same here pal, it happened on my diamond as well.

**** happens i suppose
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