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Unrooted Evo stuck in boot loop

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Thanks Meter: 51
By Pierceye, Senior Member on 8th September 2010, 02:04 AM
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Hey, just putting it this out there. Had a problem with an Evo getting stuck in a boot loop. Not sure what the cause was. I did search the forums for a fix but everything I could find was referring to a rooted phone, and the problem with Exchange type e-mail did not apply in this instance. This phone was not being used with that type of e-mail account and the password was alphanumeric anyway. I did notice that the phone would reboot spontaneously on occasion early on, but I did not worry about it. I had read on the forums here that weird reboots are not all that uncommon. However, as time went by, the phone seemed to be getting more and more unstable. It has now reached the point that it will go through the boot cycle up to the 4G splash screen, then shut down and start over. I contacted Sprint, but being out of the 30 day trial period the only thing they were willing to do is file an insurance claim. So I talked to HTC and started the warranty repair process. The CSR I spoke with said it sounded like a chip had gone bad. Seems pretty painless so far but there is a bs "Triage and Technical Assesment" fee. Better than paying the $100 for the insurance though. Not looking for a fix. More just letting folks know. I would be interested to hear from any one that has gone through a warranty claim with HTC though. Still lovin' my Evo.
16th September 2010, 01:35 AM |#2  
Pierceye's Avatar
OP Senior Member
Flag Christiansburg, Virginia
Thanks Meter: 51
Quick update. Received a call from HTC Customer care today. I was pleasantly surprised to hear that the phone was repaired and on it's way back. It was only mailed out last Friday, so I don't think they could have gotten it until Monday or more probably Tuesday. At any rate, the CSR said that it was repaired and that they had also been able to fix the light bleed at the bottom of the screen. I was told to expect it Friday, so here's hoping.
16th September 2010, 02:11 AM |#3  
bharris25's Avatar
Senior Member
Flag Saint Louis
Thanks Meter: 7
Don't know about the Evo but when I had issues with my diamond after a year I just went up to Sprint, the first time they tried to fix it and it seemed to work but shortly started doing what it was doing again, second trip they replaced it. Didn't have another problem.

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7th November 2010, 04:16 PM |#4  
Pierceye's Avatar
OP Senior Member
Flag Christiansburg, Virginia
Thanks Meter: 51
Just adding some additional info here. I had my phone go bad with the exact same problem, 5 or 6 weeks after my girlfriends arrived. After a lot of horsing around with Sprint trying to get the problem resolved I sent this one back to HTC as well. I was pretty disappointed when they told me over the phone that it would be 2-3 weeks before it was sent back. Long story short, I called a few days later for a status update and they told me the phone was repaired, shipped, and out for delivery that day. A very pleasant surprise to say the least. They also told me what repairs were made on both phones. Main board replacement for each device. Seems like some of the early hardware might be a little sub par. The nice part is HTC seems to be on the ball when it comes to warranty repair. Some helpful info also; The triage fee is only charged if they deem the phone to have damage not covered by the warranty; Use the small Priority Mail Flat Rate box. $13 for guaranteed 2 day shipping, Delivery Confirmation(tracking #), and $500 insurance.
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