Just got a call from the local MS store and they got another shipment in. Guess I will be heading down to get my replacement unit and hopefully my gift card. I think last I talked to them they expected a couple extras in that shipment and then another one a few days later so maybe things will start flowing next week.
Well good luck to all who are hoping to get their units shipped. My Venue Pro days are over for now. I got the call to replace my unit from the MS store today and I headed on down there...
1) got the phone exchanged and noticed right away that the build was a bit better as the slider was tighter and it was straight and not slightly off center. The bad part was none of my SIM cards would work in it.The store tried another SIM card from an employee and that did not work either.
2) phone 2 from the store.. got it opened up and again it would not read any of the sim cards. Again tried three working SIM cards and again none of them worked.
At this point I gave up.. they only had one unit left. I took an HD7 and was told that if they get more Dell units I could come in and swap out again.. At this point I am not sure I am ready to trust Dell.. Love the screen, Keyboard and gorilla glass but having a functioning phone has t count for something.
Will keep an eye on this thread to see how others do when they get units direct from Dell.
I just left the Oak Brook store w/ the same problem. They swapped out 2 phones, and both times the sim was not detected. Tried multiple sims and the same issue. We were able to find one good phone. There were 3 other guys doing swaps, and all their phones were good. Just my luck. So if anyone is going in to get a phone, TEST IT AT THE STORE BEFORE LEAVING. They are flaky still
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My brother and I were the two guys there with you helping you with your SIM swap. My brother's phone still works fine, but I rebooted my phone once and now my SIM won't be read. I've tried three different SIM cards and all won't read. I was the guy who bought the phone outright, my brother was the one who upgraded, but I don't know if their theory about IMEI activations is strengthens with these recent issues we're having.
The third guy who showed up a bit later just called me and told me his SIM won't be read by his replacement either, after he cycled the radio. He also bought the phone outright. He was still at the store waiting for the MS rep to get off the phone with T-Mobile.
I don't even know what to think anymore... this phone just might not be ready for primetime. I want my original phone back. The WiFi and SIM worked fine there...
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