“Answered but not Perfected” Getting the…

I was at at&t and we where unable to activate the phone even though the phone is capable. At&t said everything was good on there end but the phone just wont get a signal but it says it is on at&t.
Does anybody have any ideas how to fix this?

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13th November 2010, 04:04 AM |#2

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Have u unlocked the sim slot on the phone?

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13th November 2010, 05:58 AM |#3

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Quote:

Originally Posted by swangotp

Quite a few people (including myself) on various boards have acknowledged having this problem as well. I got the SIM unlock code from Verizon but when I do a GSM network scan, nothing is detected. I know it has been escalated above level 2 support at Motorola and hopefully they will address it shortly. Here's another thread about it over on droidforums: http://www.droidforums.net/forum/dro...reign-sim.html

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13th November 2010, 05:30 PM |#4

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Yes, I have unlocked the phone from the code verizon gave me.

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13th November 2010, 05:31 PM |#5

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I hope its a fixable problem. But I noticed when I use an active tmob sim the phone doesnt even say tmobile. But when I use an at&t sim it atleasts says at&t.

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13th November 2010, 09:54 PM |#6

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I'm very interested (as I'm sure many others are) in a resolution to this. OP did you call VZW global support and let them know you're having this problem? Hopefully the more they hear about it, the faster they'll have a fix

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13th November 2010, 10:17 PM |#7

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Quote:

Originally Posted by SGMD1

They where no help at all they said it was for foreign sim cards only and that at&t and tmobile where not supported. But they did say verizon was better than both of them combined.

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15th November 2010, 05:56 AM |#8

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If you feel like experimenting try this:
Go to dialpad, and enter *#*#4636#*#*

Click on Phone Information, and then scroll down to bottom. Set preferred network type from "CDMA auto(PRL)" to "WCDMA preferred" and see if that kicks it on ATT.

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15th November 2010, 02:53 PM |#9

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I'm 99.9% sure after looking through the user guide that VZW has restricted use of the 850/1900 MHz GSM/UMTS bands, even though the device has the hardware to support them. Most foreign networks use 900/1800 GSM and 2100 UMTS but AT&T/T-Mobile use 850/1900, which is why no one has had any success with them yet.

Hopefully someone can figure out a workaround.

EDIT: Just a US GSM restriction...looks like 850/1900 work abroad: http://www.droidforums.net/forum/dro...mpression.html

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15th November 2010, 04:37 PM |#10

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Quote:

Originally Posted by IslesFan

These where the results I got, so clearly it is getting seeing the network. Just not connecting.

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15th November 2010, 05:11 PM |#11

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Just got off the phone with Motorola and they said the droid 2 global was only for verizon sim cards and when I told them about the unlock code the guy didn't know what they where for. So another dead end. Another theory I have is that the stock verizon rom is blocking at&t so maybe if someone can flash another rom we can see if this is the problem.

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