FORUMS
Remove All Ads from XDA

At&t captivate shut down press release

1,315 posts
Thanks Meter: 854
 
By bash_array, Senior Member on 23rd December 2010, 01:21 AM
Post Reply Email Thread
Samsung has released an imei range for the problematic random shut down phones. If the last 4 numbers of your imei is lower than 5394 then your phone will have the shutdown problem eventually. SAMSUNG has found that all captivates manufactured before November 6th 2010 have this defect. This press release was published on Dec 20th

ID: myc_spt_iss_wid_sam_189047

Date Published: December 20, 2010
Manufacturer(s): Samsung
Model(s): i897 (Captivate)
Issue Type: Informational

Issue Summary

AT&T and Samsung are working together on a power off issue on the Samsung i897 Captivate. There is a small group of Samsung i897 Captivate devices which may experience power off when in standby mode. All devices manufactured after November 6, 2010 should not have this issue. Most customers are not expected to see an issue, however the following IMEI range could potentially have the issue and AT&T and Samsung want to ensure these customers have the best possible experience and quickly address customer care inquiries should they arise:

IMEIs manufactured before November 6, 2010: 352982040855394 or lower - 5393, 5392, etc.

If customers reports that their device is powering off when in standby mode please assist them with exchanging their device.

SKU: 65187

Critical Must Know/Must Do

Customer/Embedded Base: If a customer has the power off issue when in standby mode please exchange their device. Customers with the launch software version i897UCJF6 are more apt to have the standby power off issue. Meanwhile customers that have devices manufactured after November 6, 2010 should have software version i897UCJH7 which fixes the Power Cycling related to SW issues.
Existing Product: All devices that were manufactured before November 6, 2010 have the potential to be affected.
New Product: Devices manufactured after November 6, 2010 should not experience this issue.
Distribution Center: No action necessary.
Channel Instructions

Company Owned Retail: Continue to sell through existing inventory. If a customer has the power off issue when in standby mode please exchange their device.
Dealers: No action necessary.
National Retail: No action necessary.
Direct Fulfillment: Continue to sell through existing inventory. If a customer has the power off issue when in standby mode please exchange their device.
Customer Returns and Exchanges: Standard under 30-day returns are in effect for this issue.
Accountability/Responsibility

Distribution Centers: No action necessary.
Channels/Markets: Adhere to Standard Operating Procedures.
Returns Processing Center: Adhere to Standard Returns Processes.
Supply Chain: Please send questions or comments to SCM Product Advisory.

**If your Captivate has already been exchanged at your local device support center ignore the last 4 digits as the units the device support center gives you in exchange are not known to have this defect**
The Following 20 Users Say Thank You to bash_array For This Useful Post: [ View ] Gift bash_array Ad-Free
 
 
23rd December 2010, 01:37 AM |#2  
polarbee's Avatar
Member
Flag Alaska
Thanks Meter: 10
 
More
Well, having purchased my phone on launch day, I know it falls into that IMEI range. I wonder if this would make getting a replacement any easier?

Where'd you find this?
The Following User Says Thank You to polarbee For This Useful Post: [ View ] Gift polarbee Ad-Free
23rd December 2010, 01:40 AM |#3  
Senior Member
Flag Chicago
Thanks Meter: 149
 
More
Quote:
Originally Posted by polarbee

Well, having purchased my phone on launch day, I know it falls into that IMEI range. I wonder if this would make getting a replacement any easier?

Where'd you find this?

I bought mine the day after, but I believe that not all phones before November 30 have the defect, just that SOME phones have it
23rd December 2010, 01:42 AM |#4  
norcal einstein's Avatar
Senior Member
Flag Bay Area
Thanks Meter: 36
 
More
Thanks! I'm in the 77xx, so that's one less thing to worry about!
23rd December 2010, 01:44 AM |#5  
polarbee's Avatar
Member
Flag Alaska
Thanks Meter: 10
 
More
Quote:
Originally Posted by nbs11

I bought mine the day after, but I believe that not all phones before November 30 have the defect, just that SOME phones have it


Oh mine has it but I've mostly been ignoring it because it doesn't happen very often. It's just enough though that if this press release made getting a new (not refurbished) unit easier, I would seriously consider it.
23rd December 2010, 01:45 AM |#6  
cappysw10's Avatar
Senior Member
Flag Upstate NY
Thanks Meter: 106
 
More
For sure, I got mine in the first week. I have only had troubles with some of the custom roms. And if JH7 "fixes the Power Cycling related to SW issues" then AT&T can use that as an excuse regardless of what this says.
23rd December 2010, 02:32 AM |#7  
Junior Member
Rayland, OH
Thanks Meter: 2
 
More
I bought mine on launch day, and so far have never had the problem, my imei falls into the range.
23rd December 2010, 02:41 AM |#8  
I see an oden to stock and new captivate in my future. I too was holding off, happens maybe once a week. If this if an internal memo, please upload copy of it with parts that name you blacked out.

From a phone
The Following User Says Thank You to boborone For This Useful Post: [ View ] Gift boborone Ad-Free
23rd December 2010, 03:04 AM |#9  
Senior Member
Thanks Meter: 16
 
More
Hmm, mine is much lower (3522) and I get shut down issues.
23rd December 2010, 03:18 AM |#10  
Senior Member
Flag Montreal, QC
Thanks Meter: 3
 
More
I guess it's the same thing for the Canadian version... on rogers. My IMEI is also in the affected range... and I do have that random shutdown.

quite annoying... I will go to futureshop ask for an exchange... only 14 days usage!
23rd December 2010, 03:20 AM |#11  
Senior Member
Thanks Meter: 1
 
More
My first phone was purchased from Amazon around the week of Nov. 20. It had 1009 production batch and JH7 firmware. It got the power off issue. Amazon exchanged me with an earlier production, 1008) and came with the CF6 software. I had to use mini kies to update it. So far (one week), it hasn't had that issue. So, it does seem that the issue happens to some, but not all phones.
Post Reply Subscribe to Thread

Guest Quick Reply (no urls or BBcode)
Message:
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes