What I am looking for specifically is were the instructions say "Follow the instructions on screen"
My display is not working but I would like to hard reset it to c if that will help or at least get all my personal stuff off before i send it back.
1. Turn off or pull the battery/replace battery.
2. Hold both volume up and volume down keys
3. Press the power on button and continue to hold vol up/down keys for about 10 seconds past the vibration.
4. Press volume down once more to erase.
It should reboot on its own after that, but if not pull the battery again and reboot. The reset process only takes a few seconds at most once you press volume down, so if you don't see any screen after that assume its dead and wiped. Good luck.
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