3rd Replacement Nexus, still have dropped signal

cmcfalls

Senior Member
Dec 30, 2008
72
2
0
1st GNEX - My original one. Something fried internally; wouldn't charge or turn on. Had since Feb. Returned.

2nd GNEX - TERRIBLE signal loss. I was losing signal every 3 - 5 minutes! Couldn't even go through a complete call or send / receive texts without dropping signal. Returned.

3rd GNEX - Again, TERRIBLE signal loss. Now losing signal every 10 - 15 minutes. Still too often considering my original one didn't have an issue. About to be returned.

But, the Tech Support lady I just talked to said that they would not swap this next one out. That if I continue to have a problem they will open a support ticket that obviously it has to be something with the signal in my area. I called BS on that. I told her my brother in law's Nexus doesn't have this issue. My wife's Rezound doesn't have the issue. The display model at the store doesn't have this issue. BS on it being something with the signal in my area or "something related to my phone number only" as she put it. HUH? I've tried different SIM cards as well, but nothing helps. I've tried other ROMS, other Kernels, even other Radios, but nothing helps.

I LOVE the Nexus phone, but if I can't keep a signal then it becomes a small, wifi only tablet. She mentioned something about offering me another phone as a replacement, but the only one I would consider is the Galaxy S3 and even then I'm not sure I want to switch from the Nexus. I just want one that works!

BTW, she said there are no known issues with the Nexus dropping signal. I told her to run a Google search and see for herself. If Verizon is that naive the acknowledge there is an issue (or that slow on catching up with actual facts) then they have some serious issues.
 

t.saddington

Senior Member
Jun 21, 2011
72
8
0
Melbourne
I would return it, If the next one doesn't work then take it back and say I want a new one. They cannot stop you from getting it repaired or replaced. If not take them to small claims court :D
 

Liskrig

Senior Member
Mar 17, 2011
258
79
0
Boston
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I had to get mine replaced for the exact same issue, and luckily this one is working well. I also had a Tier 2 tech support agent say that they usually don't have reports on this issue, and I (accidentally) LOL'd at her because the Verizon user forums are FLOODED with the same topics of signal loss.

I'd personally recommend just replacing this one, and if the issue still happens, then just request a NEW, factory sealed, phone.