4.4.4 question

[Yoshi1221]

So I installed 4.4.4 on my note 3, and I wanted to take a screenshot for something for work. I then noticed it gives the following statement "Security policy prevents use of screen capture." I do have knox 2.0 because I use it for my employee email. Would this have anything to do with a knox issue or 4.4.4 issue? Thanks in advance

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[neudof]

Could be a policy restriction as a result of your companies security profile too. Did you have email set up on the precious software?

 

[Yoshi1221]

Could be a policy restriction as a result of your companies security profile too. Did you have email set up on the precious software?

I had the email set up previous to this update. Everything was working great before the update. Only security I have is AVG pro, but don't think that is preventing me from doing a screen shot.

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[MikeyLee]

So I installed 4.4.4 on my note 3, and I wanted to take a screenshot for something for work. I then noticed it gives the following statement "Security policy prevents use of screen capture." I do have knox 2.0 because I use it for my employee email. Would this have anything to do with a knox issue or 4.4.4 issue? Thanks in advance

Sent from my SM-N900P using XDA Premium HD app

Have you tried a 3rd party screen shot app to see if it works?

 

[Yoshi1221]

Have you tried a 3rd party screen shot app to see if it works?

I checked with 3rd party screenshot apps, says the same thing. I think it has to do with knox 2.0 settings, but don't really want to lose my employee email access.

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[cherylbaker]

I checked with 3rd party screenshot apps, says the same thing. I think it has to do with knox 2.0 settings, but don't really want to lose my employee email access.

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well I just installed 4.4.4 and I can screen capture with hand and with pen with no problem. I changed nothing in the knox stuff after I installed

 

[Yoshi1221]

It's not knox, uninstalled it and received same message, could it be I downloaded a bad update and just need to factory reset?

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[MikeyLee]

Is your phone a work phone or is it your own personal phone?

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[Yoshi1221]

It's a personal phone.

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[bigbankhank05]

Im having the same problem with this new update

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[Yoshi1221]

I think it is a bad update, probably just need to go back to factory defaults.

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