• Introducing XDA Computing: Discussion zones for Hardware, Software, and more!    Check it out!

4k Element Amazon Fire TV can't update

Search This thread

INSANEMODE

Member
Jul 17, 2016
39
10
i have the tv on its launch firmware 5.2.5.0, and it is pretty buggy.

this tv has pretty much zero dev work going on, so it has a locked bootloader, no recovery, ect.

it has been rooted (kingroot) and had updates disabled.

i reenabled the updates (unblocked from router and fixed build number).

it downloads the update and tries to install it, but it is still on 5.2.5.0 when it reboots.

i tried factory resetting before and after i removed root. (which doesn't remove or restore anything aside from making me put my account back in)

anyone have any ideas?

maybe someone can tell me how to pull a logcat when trying to install the OTA?
 

Poopiepants74

Member
Jun 7, 2018
9
0
To manually install a software update on your Element 4K Ultra HD Smart TV - Amazon Fire TV Edition:

1. From a computer, click the following link:

w w w. amazon. c o m /television-update
A .zip file named “firetvedition_update.zip” will download automatically.

2. Open the .zip file and extract the enclosed files by right-clicking the file and selecting “Extract All,” then following the prompts. (On a Mac, double-click the .zip file to extract the files.)

3. Next, plug a USB storage device into your computer with at least 4MB of available memory. If you’re already using a USB storage device with your TV to view photos or play music or videos, then this same device should also work for the software update. (The USB device must be FAT32 formatted.)

4. The USB storage device will appear as a removable drive on your computer. Drag and drop or copy and paste the files directly onto the USB device, making sure not to put them in a subfolder. Once the files have been copied, you can eject the USB device to safely disconnect it from your computer.

5. Unplug any external devices from your TV, then unplug the TV’s power cord.

6. Plug the USB stick into either USB port on your TV, then plug in the power cord for the TV. The TV will turn on by itself and begin installing the update. It will reboot during this time. Be sure to keep the TV and USB stick firmly plugged in. If prompted, press the power button on the front of your TV to finish the reboot process.

After your TV has rebooted, your software update is complete. You may remove the USB stick and reconnect any external devices. Your TV should download any future software updates automatically.

Unfortunately, my tv still doesn't boot up from the flash drive.
I have tried 5 different flash drives of different sizes.

I am going to write that image file using rufus on a flash drive and see what happens.
Maybe this will bypass having to mount it?
Anyone have any ideas?
 
Last edited:

fbuzila

Member
Sep 18, 2006
24
0
I followed the steps and was able to boot from USB, but it didn't help much. (see the pictures attached)
Then I tried again to boot up but this time didn't boot at all from USB...no clue why.
 

Attachments

  • element1.jpg
    element1.jpg
    191.1 KB · Views: 376
  • element2.jpg
    element2.jpg
    159.9 KB · Views: 378

Poopiepants74

Member
Jun 7, 2018
9
0
I followed the steps and was able to boot from USB, but it didn't help much. (see the pictures attached)
Then I tried again to boot up but this time didn't boot at all from USB...no clue why.

My usb only booted once but my controls were not working, so I restarted and I could never get it to boot off the usb again.
 

Poopiepants74

Member
Jun 7, 2018
9
0
This tv will probably have to be rooted since I get permission denied on everything.
I was hoping maybe to copy the upgrade img somewhere on to the tv and maybe execute it from there.
 

Poopiepants74

Member
Jun 7, 2018
9
0
This tv will probably have to be rooted since I get permission denied on everything.
I was hoping maybe to copy the upgrade img somewhere on to the tv and maybe execute it from there.

I am going to try wiping the image as mentioned in the link below, then try updates again.

w w w .aftvnews.c o m/how-to-unbrick-by-entering-recovery-mode-and-factory-reset-the-amazon-fire-tv/
 

Poopiepants74

Member
Jun 7, 2018
9
0
Damn good news!!!
I finally got the damn thing upgraded, and no thanks to Amazon or Element.
They were both useless and kept sending me back and forth between support for both companies.

This is how you were able to break the Ouya console startup process when booting and it works for Element Fire TV's as well.

So it's a bit of a hit or miss, but I am pretty confident it will work if your patient.

1. Download the following file and put it on a USB stick
http://www.aftvnews.com/amazon-fire-tv-fire-tv-stick-software-update-history/
Search for: Version 5.2.5.1 (Build 577224220) and download that file
Throw it on a flash drive formatted Fat32

2. Connect a usb keyboard to your Element Fire TV

3. Turn of your Element TV by pulling the power plug, wait 5 seconds and turn it back on with the remote.

4. As soon as you see the element logo start tapping on your "Left alt", "I "(key) and "Print Screen" at the same time. This will cause a break and restart the system. You will do this several times continuously every time you seem the Element logo. The TV should reboot about 3-4 times, so you should see the Element logo 3-4 different times while tapping the key combination. At some point you will see a screen that reads updating.

5. The first time you come across the updating screen wait 5 minutes and if the progress bar does nothing, it is frozen/stuck. Once again, "Left alt", "I"(key) and "Print Screen" at the same time and it will restart. Once again you will see the Element logo and repeat the key combo routine.
You will then see the 2nd upgrade screen and you should see the progress bar moving and it should complete this time around.

Notes:
Never restart if it is updating and you see the progress bar moving or your usb is flashing.

Please reply with any questions, successes or failures.

Good luck!

Poopiepants
 

referee77

Member
May 30, 2017
10
0
Well, I somehow managed to update to 5.2.5.1. I used a combination of the methods that @Poopiepants74 described in post #5 and post #10. I used post #5 to get to the boot menu, and then I was running into the same error message that @fbuzila had in post #6.

So, I left the TV at the boot menu, removed the USB stick, downloaded and added the 5.2.5.1 update file to the USB stick, put the USB stick back in the TV and continued with the steps to "update from USB", which was successful.

Now my TV has been on 5.2.5.1 for 48 hours and has not attempted to update to a newer version. When I check manually through the settings, it says there is no update available.

I will give it a week or so to see if it 'checks in' and tries to update it its own.
 
Last edited:

referee77

Member
May 30, 2017
10
0
Anyone know where to manually download the latest Fire OS 5.2.6.7 for Fire TV Edition 1 (Element) Edition? I am still stuck on 5.2.5.1. Since I was able to manually update to 5.2.5.1 I'd like to attempt to manually update to the latest 5.2.6.7
 

Rar ila3289

New member
Apr 19, 2019
1
0
Please follow these troubleshooting steps to get the issue resolved.

@ Power off the device
@ Unplug the power cord from the wall outlet
@ Hold down the return button on the TV (on the bottom bezel, next to the power button) and plug in the TV
@ When on the 'Amazon system recovery' screen, release the return button on the TV
@ Using the volume down button on the bezel of the TV, move down to 'wipe data/factory reset' option
@ Press the power button on the bezel of the TV to select ‘wipe data/factory reset’
@ Using the volume down button on the bezel of the TV, navigate to the “Yes” option
@ Press the power button to select “Yes” with the power button
@ Select “reboot system now” with the power button
Please go through the steps and see if that fixes your TV issue.
 

Poopiepants74

Member
Jun 7, 2018
9
0
The only available update to the Fire OS, I have been able to find online is this one:
https://www.amazon.com/television-update
release-margo-54.5.7.2
Build TIME : 2017-06-24 09:27:46
FireOS 5.2.5.1

The latest version Fire OS 5.2.7.0 is nowhere to be found on the internet.

Unfortunately, some apps like Bravo do not seem to work with 5.2.5.1.
I will be contacting Amazon and see if any updates are available.
 

Attachments

  • files.png
    files.png
    7.7 KB · Views: 23

Poopiepants74

Member
Jun 7, 2018
9
0
So if you have this issue you need the recovery pill file and not just an update.
The recovery file will contain the MstarUpgrade.bin file.
Here is 5.2.6.8 straight from Element.

A quicker way to get into the Recovery menu without a keyboard.

Disconnect the power cable from the wall for 20 seconds, while holding down the power button.
Plug the TV back in and it will turn on automatically.
Immediately hold down the input button which is right next to the power button (Pictured as a Box with an arrow), until you hit the recovery menu.

Select upgrade from USB and you should be set.

It's not recognizing my signature file, so hopefully I will here from them soon to resolve my issue.
 

Attachments

  • Element_fireTV_edition_field_recovery_06242017.zip
    927.7 KB · Views: 49

referee77

Member
May 30, 2017
10
0
So if you have this issue you need the recovery pill file and not just an update.
The recovery file will contain the MstarUpgrade.bin file.
Here is 5.2.6.8 straight from Element.

A quicker way to get into the Recovery menu without a keyboard.

Disconnect the power cable from the wall for 20 seconds, while holding down the power button.
Plug the TV back in and it will turn on automatically.
Immediately hold down the input button which is right next to the power button (Pictured as a Box with an arrow), until you hit the recovery menu.

Select upgrade from USB and you should be set.

It's not recognizing my signature file, so hopefully I will here from them soon to resolve my issue.

Same. Doesn't recognize for me either...
 

Attachments

  • 20190729_171810.jpg
    20190729_171810.jpg
    245.6 KB · Views: 43

Poopiepants74

Member
Jun 7, 2018
9
0
Good news Element pushed an update which my TV was able to install.
5.2.7.1 is out and it worked for me.

The TV just prompted me out of the blue to install this update and it successfully completed.
 

Attachments

  • eJ_EbJ1aTK6mmGfqLKgJGQ.jpg
    eJ_EbJ1aTK6mmGfqLKgJGQ.jpg
    168.4 KB · Views: 23
  • JYBCtpKvQKe7EhEySmqSnA.jpg
    JYBCtpKvQKe7EhEySmqSnA.jpg
    174.6 KB · Views: 21

Top Liked Posts