Question 6 Pro Pre-Order on Hold due to payment failure that didn't fail

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cavediver

Senior Member
Jun 6, 2010
313
87
I received an email from the Google store this morning that my pre-order for a 6 pro was on hold due to a payment failure on my google store financing account. There was a link button to Fix Payment. Pressing that button brought up a screen that says that they could not fix the payment and to contact Google. I contacted Google Chat and was told to contact Synchrony Bank. I contacted Synchrony Bank and was told that Google charged my account on the 19th then returned the money to Synchrony this morning and tried to re-charge the account 8 times and Synchrony flagged the account for fraud. The Synchrony rep verified my purchase and unlocked my account. She said they were receiving a lot of calls this morning for the exact same thing. Any ideas how to fix this so Google doesn't cancel my pre-order?
 
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TonikJDK

Senior Member
Dec 9, 2012
2,784
1,463
Google Pixel 6 Pro
My advice if you're in a hurry to get a P6P;

Use an alternate source of funding and purchase another P6P.

If you ever get the initial device that is now "case in progress" return it within the 30-day no questions asked return period.

This is good advice. Once Google, (actually Ingram) says they are working on it...it could take forever and end bad.
 

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    My advice if you're in a hurry to get a P6P;

    Use an alternate source of funding and purchase another P6P.

    If you ever get the initial device that is now "case in progress" return it within the 30-day no questions asked return period.
    2
    Bummer, be aggressive to resolve...
    2
    My advice if you're in a hurry to get a P6P;

    Use an alternate source of funding and purchase another P6P.

    If you ever get the initial device that is now "case in progress" return it within the 30-day no questions asked return period.

    This is good advice. Once Google, (actually Ingram) says they are working on it...it could take forever and end bad.
    1
    Good luck, I hope it works out quickly.