Below is my support reply from htc :
Me: My HTC Desire HD sim card cover broken. It is so fragile, it made of soft plastic. It is my first day using it. How I suppose to get a new cover?
HTC : Thank you for contacting HTC.
With reference to your query, we would suggest you to back up all your data first and bring your phone with the receipt to our care center in Singapore for servicing. Our engineer will help you to check and fix your phone.
Me : I go to singapore care centre and ask for help. They say comestic issues is not cover by htc. The charges for replace a small plastic cover is 100 sin dollar, which is 12% of a new phone cost. That is ridiculous. And worst case more they need to hold my phone for three to five days just to replace a user replaceable part. I feel so frustrated with this kind of service. I like htc product so much but this had failed me.
HTC : We are really sorry to hear that. Hope you can get your phone fix asap.
Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again.
We look forward to be of service to you again.
Me :That is the only replied you can give? That is not helpful at all!!!
It is too expensive for a small plastic cover!! And this had been know issues for many users. And other country users get the free replacement. How come Singapore users cannot get free replacement for that?
http://www.htcforums.com/desire-hd/6672-htc-desire-hd-*-replacement-sim-card-cover-*.html
HTC : Please understand that we are not trying to make profits by raising the price of the parts. All we will earn is the labor charge to pay the engineer. And due to the cause of the damage is not covered by our company's warranty statement (actually any mobile phone company will consider this situation as out of warranty case, I should say), it will be really difficult for us to provide any discount to you without a proper reason. We really hope that we can help to repair your phone and make it to be of service to you again, but still we have to take our budget into consideration.
We are quite sorry for any inconvenience it may cause and thank you for your consideration!
Me : I cannot understand. You mean labor charge for put on the cover??? You gonna be kidding??
HTC UK website is selling it at 32 Singapore Dollar and willing to ship to customer.
It is just a cover that anyone, even child know how to put back!
