I have the image retention problem. About a month ago I had to send in my g5 twice to lg repair. Volume button down stopped working. Also image retention. First go around the replaced the buttons and sent it back. It did not fix the problem. Right out of the box it was still broke. Second go round the replaced the main board. That fixed the volume button but they did not replace the LCD. Both times I put a handwritten note as well as online now about the image retention. This is the last lg device I will buy.