This was the post on xiaomi community
As you can read by the title.. This company is loosing all the grounds and their promises among the customers. As it is said extreme growth made you mad and your madness will be the reason of your fall. Same thing going to happen with MI.
I have ordered poco f1 in "MI turn 5 "sales with pre payment. 3 days I awaited for my product to be deliver but they were not evrn concern regarding the delivery.. On 3 day I called their customer services and spokesman told me that this product is out of stock. I asked them to deliver my product as it is paid and the time I was booking it was in the stock. After 2 days I called them and they said that complaint has raised, it will be delivered with few extra days. Even at that time I was convinced... After that m keeping calling and chatting in their online support and both of the personal are telling me different stories.. Suddenly they post that my "address is not serviceable" I asked them what the hack is that but like wise their replies.. They said its technical issue and it will not effect my order. I was waiting and waiting and they just had one thing that our team will conatch with you but no one called back or gave me proper reply. Today after 7 days of my order I talked with the chat support and that guy told me that my product will be shipped tonight and they are putting in express delivery.. I was so relived but after 2 hours one of the customer care representative called me and said that they are cancelling my order as they are not delivering in my place... I was so shocked, they said my money will be refunded but does that make any sense. I contact with the chat support and they said sir I have checked and your product will be ship.. Like wow... One person saying cancelled and another is saying shipping.
Now I want to know this from this NO.1 company.. Are we fool that whatever crap you will present to us we will take it
1.when the product was out of stock how did i order it and how come they booked it and took the money
2. If my place was not in service how come it was not showing at the time of delivery..
3. After knowing that the estimated time of delivery is already crossed, suddenly how come the place is not serviceable.
4. Even if they refunding my money, what about the interest they should pay on keeping my money in their account for last 7 days.
5. Like me don't know how many people have booked it and with how many people they have did it and that much amount of money they got in their account and after 7 days earning all the interest, they just refunding. Like this they are earning their revenue and making their brand no 1. As its seriously an offence. We Indians aren't fool but their foreign countries now earning like this way so they can sale low price phone without concerning about the customers.
Now I leave it on you guys. If you think m right kindly support me show them that what they did is not negotiable and we aren't the one whom they can take granted..
M. Posting all the screenshots regarding my order and yea one more thing m living in Jaipur and I don't think it's African jungle where hard for them to reach
