A5 Random Freezes and Restarts

[harisyks]

Hello guys,

I just bought a brand new A5 2017 from a carrier centre and it restarts on an almost hourly basis. It works for maybe 1 or 2 hours normal, and then restarts by itself. When it boots up, I get messages of random apps crashing and then it restarts again. Once it restarted within minutes of each boot. I don't know the reason for this.

I have tried hard reset, soft reset, even flashing an AP firmware from Germany (I'm from Bosnia and Herzegovina), but with no luck. The phone just restarts when it wants.
Also tried safe mode, the same problem persists.

Any advice?

 

[mcvisster]

Hello guys,

I just bought a brand new A5 2017 from a carrier centre and it restarts on an almost hourly basis. It works for maybe 1 or 2 hours normal, and then restarts by itself. When it boots up, I get messages of random apps crashing and then it restarts again. Once it restarted within minutes of each boot. I don't know the reason for this.

I have tried hard reset, soft reset, even flashing an AP firmware from Germany (I'm from Bosnia and Herzegovina), but with no luck. The phone just restarts when it wants.
Also tried safe mode, the same problem persists.

Any advice?

Try stock recovery and do factory reset. Vol. up, home and power buton. Btw. i think they are selling sh.t to eastern Europe (im from Croatia). I had bootloop on second day with A5 (2017). CPU was hot as hell. Recovery did not work, only desplaying error. But after 4-5 reset it came to normal. I was sending error log to samsung, they never answerd.

 

[harisyks]

Try stock recovery and do factory reset. Vol. up, home and power buton. Btw. i think they are selling sh.t to eastern Europe (im from Croatia). I had bootloop on second day with A5 (2017). CPU was hot as hell. Recovery did not work, only desplaying error. But after 4-5 reset it came to normal. I was sending error log to samsung, they never answerd.

I did the reset with the vol up, home and power button about 5 times, and I still run into restarts. I really like the phone and wouldn't turn it back unless I had to. Do you have any more advice? Thanks!

 

[mcvisster]

I did the reset with the vol up, home and power button about 5 times, and I still run into restarts. I really like the phone and wouldn't turn it back unless I had to. Do you have any more advice? Thanks!

Dont know. Try to turn it off and restart him after few hours.

 

[mcvisster]

Any news?

 

[harisyks]

Any news?

Yes. After a gazillion factory resets (soft and hard), I performed a repair (initialization, if that's what the Smart Switch calls it) of the phone through the Smart Switch. It booted up and all was well until it restarted again. Next thing that I did was: wipe everything via a hard reset, and then repair the phone through Smart Switch. This was about 2-3 hours ago. Did run into 2 crashes (Google Play Services and Chrome) but I think it was related to the syncing, but no restarts and I hope not in the future.

 

[mcvisster]

Im glad to hear that. That was a softweare problem.

 

[harisyks]

Im glad to hear that. That was a softweare problem.

Just to give you an update. Unfortunately, the phone restarted again today, so I returned it to the carrier. They said they will send it for testing, and that I will most likely get a new device. Seems that it actually wasn't a software problem; my guess is that EMMC has a fault.

 

[mcvisster]

Just to give you an update. Unfortunately, the phone restarted again today, so I returned it to the carrier. They said they will send it for testing, and that I will most likely get a new device. Seems that it actually wasn't a software problem; my guess is that EMMC has a fault.

Good you did not go for root.