Question A52 5G ear speaker stops working after a day and I need to reboot to make it work again! How to fix?

[litetaker]

Hi all, I got this phone a few weeks ago and overall it is very nice phone. But I started noticing an issue with the ear speaker (the top speaker) for the last 3-4 days. I think after about a day of use the ear speaker stops working completely! So when I answer a phone call I cannot hear the other person unless I turn on speaker mode. I cannot hear stereo sound for multimedia such as videos or music and only the bottom speaker works. This gets fixed after I restart the phone. So it sounds like a stupid software issue of some kind! Why is this happening? Has anyone else experienced this issue? How do I fix this?

 

[ImGonnaTryScience]

This sounds like a hardware problem. I have never experienced anything like that. I'd ask for a replacement from where you bought it or send it to warranty services.

 

[litetaker]

How is that a hardware problem? It sounds like a software problem because after rebooting the speaker works 100% without any issues. If it is a hardware issue it should stop working even if I restart the phone. This is a classic case of crappy software that gets into a bad state and gets fixed when you turn it off and on again! And so Samsung should be able to fix it by fixing their software. I do not have to get a replacement or warranty for a brand new device!

 

[ImGonnaTryScience]

How is that a hardware problem? It sounds like a software problem because after rebooting the speaker works 100% without any issues. If it is a hardware issue it should stop working even if I restart the phone. This is a classic case of crappy software that gets into a bad state and gets fixed when you turn it off and on again! And so Samsung should be able to fix it by fixing their software. I do not have to get a replacement or warranty for a brand new device!

Hardware problems include SoC defects that can cause issues like the one you're describing. For example, some old Intel processors had a bug that only happened when you ran a specific set of instructions, but the issue occured because there was a fault in the hardware at a micro-scale level. Software issues usually affect more users, and this is the first time I've heard of it. Obviously I can't say for sure if this is the problem.

Warranties exist exactly for this purpose: to correct manufacturing defects that are not caught by quality control.

 

[litetaker]

This is a brand new phone so who knows how wide spread the issue is. Of course this is the first report of it in this very new forum as well. I highly doubt an issue in the SoC is going to cause a problem in a speaker. The sort of bug you are describing was an issue with the Intel floating point processor bug causing problems in calculations. This is a very clear cut issue of the software deciding to stop using the speaker at a random point. So I am not buying your argument that it is a hardware issue. And software issues can also be random and effect a small group of people. I have enough experience writing software to realize that such obscure bugs can also be software issues.

But arguing whether it is a software or hardware issue is not the point. I want to know if more people are experiencing this on this phone or even previous Samsung devices to get an idea as to what the problem is.

 

[litetaker]

This is a brand new phone so who knows how wide spread the issue is. Of course this is the first report of it in this very new forum as well. I highly doubt an issue in the SoC is going to cause a problem in a speaker. The sort of bug you are describing was an issue with the Intel floating point processor bug causing problems in calculations. This is a very clear cut issue of the software deciding to stop using the speaker at a random point. So I am not buying your argument that it is a hardware issue. And software issues can also be random and effect a small group of people. I have enough experience writing software to realize that such obscure bugs can also be software issues.

But arguing whether it is a software or hardware issue is not the point. I want to know if more people are experiencing this on this phone or even previous Samsung devices to get an idea as to what the problem is.

Also I have seen some other people complain about very similar issues with both the A52 5G and the A51 recently on the official Samsung forums. So to me it seems like crappy software.

 

[DVC1985]

Just get it replaced/repaired under warranty.

 

[Post Nine]

submit an error report via samsung members app if it happens again

 

[Post Nine]

have you tried it in the safe mode? or try to go into *#0*# and test the speaker

 

[blackhawk]

Clear system cache.
Do a hard reboot (not a factory reset!!!*)
Disable all power management; it's well known for causing erratic behavior.


*although a factory reset may initially fix this issue it will most likely return.
Find the root cause... play with it.

 

[jackthewolfcub]

did u resolve problem witth speaker? on samusng community towsnads ppl have the same issues \

A52 Ear Speaker Issue

Hello, Do any of the A52 5G owners face issue with the ear speaker being bad quality? I have this issue on a brand new phone. When going in *#0*# I can test the ear speaker only and it has bad buzzing noise like a faulty speaker. The issue is that I went back to the shop where I bought the phone...

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