Strange indeed, can you send in a bug report via help and support --> bug report? Please inform me if you did, then I can see what's happeningYesterday noticed very weird behavior.
Connection worked ~5-10 minutes and then dropped. And then aawireless started "bootlooping". Headunit showed to choose Android Auto or Mirrorlink (it did not restore previously chosen android auto like usual). Stayd ~10-20 sec like so and then lost again the connection. And it did not manage to show android auto even when I clicked to "android auto" on headunit. And this loop remained to the end of my drive. After few hours started another drive. At first it worked some time and after first drop, it started same "bootloop" again.
I don't know if it may be connected with enabling passthrough mode day before (because regular dongle mode still very unstable and trying different settings still...)
This failure sounds like the boot looping I am seeing. I uploaded a log to support ticket https://cpeb.freshdesk.com/support/tickets/28709 yesterday...maybe of some use.Strange indeed, can you send in a bug report via help and support --> bug report? Please inform me if you did, then I can see what's happening
Loading is ok. The update process is interrupted by restarting the device.Disable your VPN, if you have one. If you're using mobile data, try downloading the update separately over wifi then connect back up to AAWirelss and perform the install. If the download fails on wifi, then switch to mobile data.
If you still have problems, post info about what stage it's failing and the error you're getting.
You can try to update via another power source (laptop/power adapter). Some cars actively repower the device when AA is killed (which we do when starting OTA). In firmware 2.1.0 we removed the killing of AA, which will solve these issues.Loading is ok. The update process is interrupted by restarting the device.
I checked. For some reason your phone is disconnecting from wifi 10 seconds after the wifi connection has been setup. Do you have any apps running which may cause this? Like tasker?This failure sounds like the boot looping I am seeing. I uploaded a log to support ticket https://cpeb.freshdesk.com/support/tickets/28709 yesterday...maybe of some use.
no not tht i know of. Pretty much stock android an very little other stuff on top.I checked. For some reason your phone is disconnecting from wifi 10 seconds after the wifi connection has been setup. Do you have any apps running which may cause this? Like tasker?
As I can understand "bug report" has to be initiated manually, like start driving, then enable bug report, if problem appears, then stop and send right?Strange indeed, can you send in a bug report via help and support --> bug report? Please inform me if you did, then I can see what's happening
Yes, passthrough is also fine, but the logging is less detailed. In this case it's probably fine though.As I can understand "bug report" has to be initiated manually, like start driving, then enable bug report, if problem appears, then stop and send right?
Does bug report work when passtrough is enabled (as this problem I described, was when passtrough was enabled).
Today morning disabled passtrough, but still constant connection drops. Should I try to send bug report with passtrough enabled or disabled or both?
Can you possibly send a phone side log? I'll PM you my email address.Just been back out and tried anything I could find to see if it made a difference.
So far nothing, just same connect then almost instant disconnect.
Tried:
1.Disabling Adaptive Battery
2.Turned off mobile network
3.Forgot my home wifi network incase it was trying to relog into that
4.Turned off "Turn on Wifi automatically" option in wifi preferences.
5.uninstalled the Wifi analyser i did have installed
Happy to try anything anyone else can throw at me.
I have had an issue since I received the unit but I've delt with it "Device Not Supported" it will launch Android Auto sometimes. Once it throws this error a couple times I am unable to even connect with direct USB to my phone. I have to pull fuses to reset my radio or wait until the next day. I've tried all the different modes and different USB cables. I've updated from 18 to 2.0.0 to 2.0.1 with the same issue. Definitely frustrated and I've sent tickets to support. I am starting to wonder if it's a heat issue as it seems worse the longer I run it or the hotter the day. Can only uninstall and factory reset so many times. Car is 18 Challenger with 8.4 Nav. Phone is pixel 3a xl.
These steps worked when connecting for first time in my case, unfortunately. Every subsequent connection it got stuck.One again to everyone with passthrough issues or in general having connection issues... Do the following and it will fix majority of issues.
Step zero: update your AAW to the latest firmware - if you've got issues connecting, there may be bug fixes that help.
Step one: DISABLE passthrough mode in your AAW app settings. Now
reset your AAW device using the small pinhole on the side of the device (hold for approx 5 seconds and you'll see the LED change/stop flashing etc so you'll know when it's reset)
Step two: WIPE YOUR ANDROID AUTO DATA on your device (in settings, search for android auto)
Step three: Clear your headunits Bluetooth connection to your phone.
Step four: Plug in your device to headunit and setup android auto.
Step five: Disconnect your phone and alter the android auto device settings to enable wireless AA (and other desired changes)
Step six: Now plug in your AAW device and set it up and connect (if it doesn't connect, simply open your Bluetooth connections and do it manually)
Step seven: Congrats, you're running AAW without passthrough mode and can now alter the settings within the AAW app.
Checked it, definitly seems like the device is fully rebooting. Like in fully going back to solid green, blinking green, blue. Can you confirm this?As I can understand "bug report" has to be initiated manually, like start driving, then enable bug report, if problem appears, then stop and send right?
Does bug report work when passtrough is enabled (as this problem I described, was when passtrough was enabled).
Today morning disabled passtrough, but still constant connection drops. Should I try to send bug report with passtrough enabled or disabled or both?
That sounds very odd. Does the device actually not boot anymore in these cases? I mean does the LED stay solid green? If so, it's most likely defective. If not, there's something else going on.I am having basically the same issue with my 2020 Gladiator and the 8.4 screen, but with an S22. Mine had been working flawlessly since I got it and one morning it just stopped connecting. I am able to get it to connect after factory resets like you, but if I like the truck sit for a few hours and the USB power off, I am back to square one.
AA over CP is NOT a core feature. In fact even CarPlay is NOT a core feature (yet). Its beta... We dont advertise it anywhere. Its a nice extra, but that's it. Sorry but these "paperweight" comments annoy the heck out of me. Some people expect their issues to be fixed right away. That's just not how it works.I should have come to this thread to begin with, but I, too, am having this issue as well. Also in a Polestar 2.
I submitted a support ticket on January 17 this year, and after providing plenty of information and submitting bug reports, it seems I have been forgotten about. I was even told that "no other Polestar owners have reported this" - rubbish, it seems!
I recently got the 4.0 Beta notification and today updated that in the hope that something had been done, but nada!
I note there are several compatibility options for other manufacturers that exist, including a new one in 4.0 that I haven't noticed before that addresses a Mercedes Benz issue, so surely two people with the exact some car is enough to acknowledge there is an issue for Volvo/Polestar AAOS compatibility?
I'm grateful I didn't buy my AAWireless to use in my Polestar, because I'd be bloody annoyed at having paid the money I did for it and having a shiny, new paperweight as a result.
Blue means working correctly, so you're ok.That sounds good.
While I have your attention, where do I find documentation for the app's multitude of device settings?
Also what color should the device's light be when it is connected and properly working? My device is blue and everything seems OK.
It's not possible right now, we have to implement it. But it's quite some work and it will be pretty wonky with all the screen sizes and stuff.Hey Snirpo,
Thank you very much for the quick response.
I don't like to have Google Maps as start app.
I tried everything to have another app as start app, but did not find a way to change it.
My last hope is to emulate touch inputs on the head unit.
Can you please give me some support how to emulate touch inputs?
Thank you very much.
AA over CP is still very much beta quality. We'll add these issues to our backlog, but right now AA over CP has low prio.Hi all, I have a 2020 Corolla Sedan (USA). This car only supports CarPlay, not Android Android Auto.
We purchased the latest version of AAWireless and enrolled in the beta program to enable AA over CP and it actually loads in the car and looks and works like native AA, which is amazing.
We have 2 problems though which is why I am posting.
1. It takes 1 to 4 "reboots" of the dongle to finally load AA (the light goes through the flashing green and flashing blue before resetting and trying again on its own).
2. Once loaded phone calls through AA are in fast forward and sound like a chipmunk. Occasionally GPS also lags, I'm not using the infinite touch setting.
I've spent hours tweaking the various settings and modes but haven't found a combo that fixes these issues.
Appreciate any guidance!
It is treated correctly. It's on our backlog and does not have priority right now unfortunately. I do agree our support may have given false info though... So in that sense you have been brushed off. I'm sorry for that.Core feature or not, everyone knows it's capable of it.
Nobody is asking for it to be fixed right away, simply acknowledged. @leroy_sunset had no replies to the post back in October and had a support experience that mirrored mine. I was even told "no other Polestar owner has reported this", which was quite clearly not true.
I'm a developer Monday to Friday too, and if I brushed off paying customers with niche requirements, I'd not have a job.
Hell, right now I and about a dozen other developers are working on a feature to be used by 1 customer.
All I'm asking is that this issue, which clearly does exist, is treated correctly.
We can add a feature to disable AAW temporarily. Will probably add it as an "app shortcut" so you can place it on your homescreen.Well that did not work, because the phone, a Pixel 7A, turned both Bluetooth and Wifi back on Tried it numerous times in the car with same results, away from the car both settings remained off as expected. I also want to keep Bluetooth on for hands free phone calls.
I know I should ignore these posts, but these are the comments why I'm honestly considering completely dropping out any forum / reddit / social media. What's the point? We have support, we have warranty, we have a refund policy. It might be "beta" for you, but we shipped over 100k devices and believe me or not, for most, it just works. It's the same thing for all of these dongles. They will not work perfectly for all, there are just too many variables.I used to get the same thing. I believe it is an issue with AA/Google rather than AAW. In any event, I have had to give up on AAW as I can't connect to it/won't update, just sits there with a constant light-blue light. It is a (very expensive) paper weight on my desk now. It is just "too Beta" for my requirements.
I have now got a Carlink 2022 Android box which works flawlessly for me.
MG ZS EV 2022
Galaxy S21 Ultra (not rooted)