Activesync Help Thread

[Calibob2001]

-PLEASE KEEP THIS THREAD FOR SOLUTIONS AND UNLISTED PROBLEMS- Not COMPLAINTS!!!! A Complaint without a Solution is Worthless​

I definitely don't have any good answers to the age 'ol problem of connectivity issues with Activesync. I have been scouring the internet for hours and hours and hours trying everything and anything imaginable to get it working flawlessly. I haven't seen a Thread like this anywhere so I thought I would make one with easy, quick navigation to a system of solutions.


What I am running and have tested the following avenues on:

ROM Version: DCD 3.2.5​

Radio Version: 3.42.30​

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Here is what all the different forums recommend:

- Reinstall Activesync- 4.5 is the most resent and, supposedly with the fewest bugs.​

- Restart both desktop/laptop and also soft reset the PPC​

- If you are running a Firewall, either:​

(a) Follow the instructions on this page to add ports to your firewall to allow communication with Activesync​

(b) Completely turn off your Firewall. "Not reccomended"​

- Some sites recommend that you turn off your antivirus to see if that helps. "Also not recommended"​

- Ensure that no other program is using the same port/ports that activesync also uses. Most of these programs are file sharing, remote login, and other similar programs. -If other programs do exist, either alter their ports or turn them off completely​

- On the PPC- toggle the "Enable advanced network functionality" on and off- located START->SETTINGS->CONNECTIONS->USB to PC​

- Opening Outlook. Some say this helps Activesync connect.​

- One far fetched idea is to continuously pull out and plug in the USB cord until it connects. If it still doesn't connect, restart PPC and try again.​

- Replace the USB cable and/or trying different USB ports on the computer​

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I have done everything imaginable and I can't seem to get any kind of a reliable connection.

Here is a list of all the issues I have had:

~ Activesync connects and never syncs, arrows turning​

~ Activesync in the Sys Tray says connected- arrows stopped, but the program says connecting- arrows turning- Never connects​

~ Activesync connects, starts to sync- then suddenly disconnects and no longer recognizes the device​

~ Activesync tries to connect but says it cannot communicant with device- Runs troubleshooter and finds nothing wrong​

~ Windows identifies device as unknown and avtivesync does nothing- even searching for the device turns up nothing.​

Some of these issues are a hit an miss, but I am almost guaranteed to have one of the above problems every time I try to connect.


If anyone has any more ideas for me, that would be great! Please help spread the word of known fixes to the horrible world of Activesync.


I truly hope this helps everyone who reads it.

-PLEASE KEEP THIS THREAD FOR SOLUTIONS AND UNLISTED PROBLEMS- Not COMPLAINTS!!!! A Complaint without a Solution is Worthless​

 

[flyers2114]

Have you tried deleting all the mobile devices showing up and then start over.....you can also go into the device manger and delete everything there as well....if anything is showing....

 

[bdokka]

I am experiencing the exact same issue with the exact same Rom/Radio. Now when I go to Connections\USB to PC and try to uncheck "Enable Advanced network functionality" I get this message: Failed to disable RNDIS to use Serial. Hope this helps in troubleshooting.

Thanks for all you do DCD and GC!

 

[brainstewn]

Web2mail calendar & Desktop Calendar

After signing up with Web2mail live version my active sync has two accounts. The outlook account I familiar with and the exchange server account via mail2web.com.

Is it possilbe to sync my desktop calendar under activesync with the exchange server calendar? Any pointing to help, threads or pdf manuals would be greatly appreciated.

Ciao
Darrell

 

[uncle650]

I believe that if you click on each account under activesync you will be able to select what you want to sync with each, but cannot be in both. I do all but e-mail on my work PC. Use the Exchange server for e-mails. When I plug into cable on PC it will sync both the exchange server and the PC items.