AHHHHH Shattered screen

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orangeirwin

Member
Jan 16, 2012
46
5
0
Jun 1, 2012 at 11:07 PM
So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.

My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.
 
mrakifa

mrakifa

Senior Member
Mar 26, 2011
1,018
163
93
Jun 1, 2012 at 11:55 PM
orangeirwin said:
So I destroyed my first smartphone. I suppose it's pretty good since I have carried a smartphone since the original iPhone, but I forgot my phone was in my pocket and when I took off my pants it slipped out of the pocket and landed face down on the tile floor totally shattering the screen.

My question is has anyone had to send their phone to HTC for screen replacement? If so what did it cost. I don't want to do it myself and void the warranty just in case anything happens to it in the future.
Click to expand...
Did u buy insurance? Because mine did the same and it was about $190 to fix and the deductible would be $199 so I claimed insurance instead. Hope that helps, good luck.

Sent from my HTC One X using Tapatalk 2
 
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orangeirwin

Member
Jan 16, 2012
46
5
0
Jun 2, 2012 at 1:12 AM
Unfortunately I did not. Insurance wasn't available when I got my iPhone and I never thought to add it when it became available; but I can guarantee you I will have it once I get it back from repairs.
 
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Tinyboss

Senior Member
Jul 21, 2010
105
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0
Jun 2, 2012 at 2:42 PM
Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)
 
droidiac13

droidiac13

Senior Member
Jul 19, 2010
3,146
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Twin Cities, MN
Jun 2, 2012 at 2:50 PM
Tinyboss said:
Wow, that hurts to look at. Sorry for your bad luck. :-( I already gave mine a pretty good knock by dropping it into my front jeans pocket where it always goes. I was leaning against a desk, and it slipped down and smacked against the desk through the cloth at the bottom of the pocket. I guess I'm gonna put a case on it, which is too bad since it looks so great naked (and the power button is already hard enough to hit!)
Click to expand...
I've gone away from using a case, but now I think I'll put it back on. It is hard to cover up the beauty tho.

Sent from my HTC One X using Tapatalk 2
 
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bmolloy

Senior Member
May 3, 2010
159
27
0
Temecula,
Jun 2, 2012 at 3:30 PM
Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??

Any idea where to go to get the glass changed? Do we send it off to HTC?

P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.
 
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orangeirwin

Member
Jan 16, 2012
46
5
0
Jun 2, 2012 at 6:41 PM
bmolloy said:
Son of a B!&*$! I read this last night and thought how bad I felt for you, then I got out of my car at work this morning and my phone went flying out of my hand and landed right on the screen. Full spider web glass. I too have been using a big glass screen also since the first iPhone and this is the first break so I guess I am lucky??

Any idea where to go to get the glass changed? Do we send it off to HTC?

P.S. I ordered the Otterbox yesterday because it is finally available in black. Guess I should have got that ugly blue one to hold me over.
Click to expand...
Totally sucks. I am sending mine in to HTC for repair because it is less than a month old and I don't want to void the warranty by doing it myself but; you can get the glass for it for around $50 if you want to try it yourself.
 
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bmolloy

Senior Member
May 3, 2010
159
27
0
Temecula,
Jun 2, 2012 at 8:57 PM
I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.

Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.
 
ECEXCURSION

ECEXCURSION

Senior Member
Aug 20, 2010
2,262
521
0
Minneapolis, MN
www.lego.com
Jun 3, 2012 at 1:34 AM
bmolloy said:
I just watch a screen replacement online... Which convinced me that sending it back is the right thing to do, especially while it is under warranty. The crummy thing for me is that I have already been to AT&T with this phone to get it warranty replaced because of constant data drops and wifi issues but they did not have any in stock so I am playing the waiting game. Now I have to pay $200 to replace the screen of a phone I will be ditching as soon as it gets back.

Note to Everyone: GET A RUGGED CASE! my hard shell was no match for a relatively small fall, I am sure this would have held up in the Otterbox I have always had on my phones.
Click to expand...
What case were you using when it broke?

Sent from my HTC One X using xda premium
 
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bmolloy

Senior Member
May 3, 2010
159
27
0
Temecula,
Jun 3, 2012 at 2:10 AM
ECEXCURSION said:
What case were you using when it broke?

Sent from my HTC One X using xda premium
Click to expand...
I have the Benks Magic Cookies case. It is really a nice case but it doesn't offer any protection on the glass at all. This is more of a keep scratches off the back case, not at all a shock protection case. I knew that when I got it, this just put an exclamation point behind that idea. I planned on using it as my "not at work go out to dinner type case" but with how easily this broke I think I will use the otterbox exclusively when it gets here.
 
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