Air command starts-up during startup even when the spen is docked

[bythckr]

I am a first time Note 8 & Samsung user. So far I am have been using Nexus device with Google Android. I am using a SM-N950F with android 8.0.0.

After playing around with the newly purchased device without google id & samsung id, I did a factory reset and set up the phone with my google id and created a samsung id. But on startup I have the air command icon already opened up even though the spen is docked. Also when the screen in locked, on undocking the spen, I don't have the option to take notes (screen off memo) even though the option in enabled. Shouldn't the air command only show up when the spen is not docked?

Now I just formatted the phone and its without google or samsung id. I still face the issue. What could be the issue effecting a fresh install without any extra apps?

Even in safe mode, I am having the same issue.

Is my spen having some issue? Is there some diagnostic tool to figure it out?

 

[Logel]

That sounds really not good. Did you feel a vibration feedback when you pull the s pen in or out? There should also be a swipe noise audible
Edit:
But before you set the Google account and add a Samsung account it was working?

Gesendet von meinem SM-N950F mit Tapatalk

 

[OnnoJ]

1. Did you buy new or used? Authorized seller? Are you sure is genuine Note 8?

2. Could be defective sensor which detects presence of S-Pen. (the little lever one could kill with Note 5 by putting S-pen in slot backwards...)
As suggested by Logel, check for the feedback effects (sound & vibration) when removing the S-pen, ensuring those options are enabled in S-pen menu.

 

[bythckr]

Its a brand new device and I did manage to find the issue. Its rather hilarious issue.

I found this post at Samsung forum which actually helped me out:

I haven't experienced this, but are you guys using cases with a magnetic clasp? That can interfere with the S-Pen.

us.community.samsung.com/t5/Galaxy-Note-8-Questions-and/Note-8-S-Pen-Extremely-Glitchy/m-p/177692/highlight/true#M2764 (Sorry, I cannot share the link as I am facing an anti-spam error on XDA - "To prevent spam on the XDA forums, ALL new users prevented from posting outside links in their messages. After approximately 10 posts, you will be able to post outside links. Thank you for understanding!")

I actually bought a protective case with a flap which has a magnetic clasp, that was the culprit.