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All Pictures disappeared from gallery?

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Arcolog2

Senior Member
Jul 22, 2011
50
7
Like the title says, my wife is pretty upset. I got us both new unlocked s8+'s from best buy just prior to our cross country trip with our kids.
No SD card installed.
She took 200+ pictures and today they are gone. Only videos remain in the gallery, in my files, or even using a file explorer.

I called Samsung, waste of my time.

Google drive is the only cloud app being used (for documents), pics aren't there.

Any advice or thoughts? I've seen older posts on forums of this happening on android phones and not of the fixes have worked. (Clear cache, search for and remove .nomedia files)

Thanks,
Dave

Sent from my SM-G955U1 using Tapatalk
 

Kirbocolypse

Member
Nov 10, 2016
15
4
Samsung has a junk file cleaner so you can get rid of unnecessary files. Your wife might have accidentally included her photos while getting rid of unnecessary files. You can ask her about this but besides that I don't know why the photos are lost (probably due to hardware error).
 

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Arcolog2

Senior Member
Jul 22, 2011
50
7
Samsung has a junk file cleaner so you can get rid of unnecessary files. Your wife might have accidentally included her photos while getting rid of unnecessary files. You can ask her about this but besides that I don't know why the photos are lost (probably due to hardware error).
I'll ask her but I don't think k she did, it still says it can recover 1.5+gigs of space.

I used one of them file digger apps, I was able to retrieve all the smaller 200kb cached pictures from thumbnails and what not, but from what I've read you need root to recover the full size images...

There are a lot of stories of this happening to people when I search it and all different devices. So I hope it's not hardware. SD card going in and Google photo backup being turned on, just like the data thieves wanted us to do in the first place.....

Sent from my SM-G955U1 using Tapatalk
 

mortuus82

Senior Member
Apr 22, 2010
331
30
Malmo
If internal then she must have done something, if pics dissapear from sdcard its most like corrupt, best is to have that when u take pics it automatically syncs to a cloud service for backup.
 

Kirbocolypse

Member
Nov 10, 2016
15
4
I'll ask her but I don't think k she did, it still says it can recover 1.5+gigs of space.

I used one of them file digger apps, I was able to retrieve all the smaller 200kb cached pictures from thumbnails and what not, but from what I've read you need root to recover the full size images...

There are a lot of stories of this happening to people when I search it and all different devices. So I hope it's not hardware. SD card going in and Google photo backup being turned on, just like the data thieves wanted us to do in the first place.....
Are you going to root? Afaik you can only do that on the exynos version (not usa)
 

Arcolog2

Senior Member
Jul 22, 2011
50
7
Correct. No root available yet/ever, was just saying root seems like the only way people are getting back full res lost photos.


Sent from my SM-G955U1 using Tapatalk
 

choccy31

Senior Member
Oct 16, 2009
716
25
3 Questions

What gallery app are you using? Did she hide or exclude any folders by accident?

Thirdly, try running a recovery programme. You can get for free on the net. So long as she has taken no further photos or put anything else on hard drive should be able to recover.

Finally check all folders on phone and also check camera app settings to ensure the folder they are saving too is correct.
 

MixEcoSystem

Member
Jan 25, 2014
43
2
This issue is not exclusive to the S8 and looking around the internet this is an existing yet unsolved issue on certain Samsung devices. I'll post here to add a bit of extra information.

My mom's Note 4 also had the same exact issue where the pictures just flat out disappeared. (Pictures, videos, screenshots). No traces of it in any folders even with a different file browser. Issue happens again and again with no pattern or known cause. I told her to buy an SD card for it this time so if it did happen again, I have full access to the storage medium. I then set the camera to save to the SD card and let her use it as usual. Guess what, the problem happened again today.
This time I took the SD card, popped it into my PC and ran Recuva recovery. I was able to recover a few intact pictures and videos from it.

Note 4 SM-N910C (Exynos 5 Octa)
Android 6.0.1, Unrooted
 

sunwokong

Member
Jun 7, 2017
10
1
No root available for S8 yet so none of the recovery tools work, your photos are really gone, that's so sad.
Suggest keep your Google photos sync on and regular backup of your entire phone with Samsung Smart Switch PC version.
See if this help to recover photos from Samsung Galaxy S8+.
 
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Arcolog2

Senior Member
Jul 22, 2011
50
7
This issue is not exclusive to the S8 and looking around the internet this is an existing yet unsolved issue on certain Samsung devices. I'll post here to add a bit of extra information.

My mom's Note 4 also had the same exact issue where the pictures just flat out disappeared. (Pictures, videos, screenshots). No traces of it in any folders even with a different file browser. Issue happens again and again with no pattern or known cause. I told her to buy an SD card for it this time so if it did happen again, I have full access to the storage medium. I then set the camera to save to the SD card and let her use it as usual. Guess what, the problem happened again today.
This time I took the SD card, popped it into my PC and ran Recuva recovery. I was able to recover a few intact pictures and videos from it.

Note 4 SM-N910C (Exynos 5 Octa)
Android 6.0.1, Unrooted
Exactly. I've tried multiple gallery apps, file explorers and android file recovery programs (which all end up requiring root).

I don't know why root is required to access the non-root folders for a deep scan, but they do.

I was hoping there was a way with ADB that I could make a copy on the computer to then scan, but I think it's probably a waste of time now.

And yes, it was internal storage like everyone days.

I'm hesitant to use any of the cloud backup programs because of some the vulnerabilities I don't agree with. We don't even put pictures of our kids on Facebook. Which is the most secure and least likely that I'm "agreeing to allow them to use the pictures for anything", because most programs say that in the TOS.


FOR NOW, we put an sd card in. If this seems to be a software issue, should we reset her phone or reflash the unlocked firmware with odin? I wonder if a specific app could be related to it.

I convinced her to not return the pho e, but now I'm not sure it's worth keeping if it's possible to happen again.

Sent from my SM-G955U1 using Tapatalk
 

MixEcoSystem

Member
Jan 25, 2014
43
2
Exactly. I've tried multiple gallery apps, file explorers and android file recovery programs (which all end up requiring root).

I don't know why root is required to access the non-root folders for a deep scan, but they do.

I was hoping there was a way with ADB that I could make a copy on the computer to then scan, but I think it's probably a waste of time now.

And yes, it was internal storage like everyone days.

I'm hesitant to use any of the cloud backup programs because of some the vulnerabilities I don't agree with. We don't even put pictures of our kids on Facebook. Which is the most secure and least likely that I'm "agreeing to allow them to use the pictures for anything", because most programs say that in the TOS.


FOR NOW, we put an sd card in. If this seems to be a software issue, should we reset her phone or reflash the unlocked firmware with odin? I wonder if a specific app could be related to it.

I convinced her to not return the pho e, but now I'm not sure it's worth keeping if it's possible to happen again.

Sent from my SM-G955U1 using Tapatalk

You guys can try a factory reset. I am actually going to observe this phenomenon happen. Also my mom doesn't like loosing her game saves. I told her to copy her pictures and videos frequently to her laptop in case it happens again (and it will happen again).
 

mbashat

Member
Aug 2, 2008
41
12
I'm hesitant to use any of the cloud backup programs because of some the vulnerabilities I don't agree with. We don't even put pictures of our kids on Facebook. Which is the most secure and least likely that I'm "agreeing to allow them to use the pictures for anything", because most programs say that in the TOS.

Try the below app from play store. This can help you setup an easy and automated backup to a local computer or a NAS.

https://play.google.com/store/apps/details?id=sweesoft.sweethome

The app can be set to auto backup on connection to the home wifi or when connected to the charger and your home wifi at the same time.
 
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Arcolog2

Senior Member
Jul 22, 2011
50
7

Kirbocolypse

Member
Nov 10, 2016
15
4
Root is now out on the S8 (snapdragon) variant so you may still be able to recover them if you haven't found a fix :good:
 

Samsung S8 user

New member
Oct 1, 2017
1
0
Galaxy S8 photos vanished

Many thanks for this post. I suffered from exactly same problem yesterday. This is the first time ever I had this problem with Samsung. I have been user of Samsung S2, S5 and now S8.

I am extremely disappointed that one of the most expensive mobiles has caused this problem. I am going to contact samsung about it because many important picture files lost.

The only precipitant was that my battery completely drained out yesterday and when I turned it on there was loss of photos last from three days.

This is completely unacceptable service from such an expensive mobile. I am very upset. My camera photos gets saved in SD card and are backed up by samsung cloud as well as in google drive.

Please help me with suggestions to recover the lost data.
 

Willowskye

New member
Feb 7, 2018
1
0
Samsung s8 plus issues lossing pictures

Thought samsung is the best of the best in phones software and the rest all in one phone but clearly I was wrong I lost loads of pictures on my samsung s8 I sold yesterday and my samsung s8 plus now doing the same thing to lost 100plus pics to I'm going sell this one it's my contract phone but I don't care I just carry on paying it off but I get better phone then this that I can trust....best ones are Vodafone platinum 7 and Vodafone v8 so far are the best phones money can buy reliable to and trustworthy.....:cowboy: samsung makers are in software they need to do better much more improvements to
 

coelhooliveirar

Senior Member
Jul 3, 2012
331
22
Brussels
Please help me.
My problem was: suddenly my pictures disappeared from the Samsung Gallery App, but they do exist on several folders for ex. DCIM/Camera. Why arent they appearing inside Samsung Gallery? I did nothing different than what I usually do... I am so mad about this! I even did factory reset and I still cant see my pictures on Samsung Gallery :(
 

Mep78

New member
May 8, 2018
1
0
Same issue here. Just moved over from iPhone.
I've noticed that so far the pics affected have been in their own albums. One was hidden and one wasn't. 1 photo remains from the one that wasn't hidden. I think it only remains because I had texted the pic to someone.

Internal storage.
Developer Mode On.
Auto Update Off.
Have connected phone to a PC via USB prior to issue.
Images don't show in the file folders when I browse them from the My Files app, either. They're gone.

The other odd thing is this may have only started after changing this device name in About Phone.

Anyone else have a changed device name?
 
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    I'm hesitant to use any of the cloud backup programs because of some the vulnerabilities I don't agree with. We don't even put pictures of our kids on Facebook. Which is the most secure and least likely that I'm "agreeing to allow them to use the pictures for anything", because most programs say that in the TOS.

    Try the below app from play store. This can help you setup an easy and automated backup to a local computer or a NAS.

    https://play.google.com/store/apps/details?id=sweesoft.sweethome

    The app can be set to auto backup on connection to the home wifi or when connected to the charger and your home wifi at the same time.