Android 10 bootloop after update
- Thread starter homedist
- Start date
I think I had the same issue. After OTA update, device requested a reboot. But it never rebooted completely and I got a message like this:
Code:
Android Recovery
Nokia/Crystal_00ww/CTL_sprout
9/PPR1.180610.....
user/release-keys
Use volume up/down and power.
Can't load Android system. Your data may be corrupt. If you continue to get this message, you may need to perform a factory data reset and erase all user data stored on this device.
Try again
Factory data reset
Supported API:3
Boot Reason: enablefilecrypto_failed
Code:
fastboot getvar current-slot
Code:
current-slot: b
Code:
fastboot set_active a
fastboot reboot bootloader
Code:
Android Recovery
Nokia/Crystal_00WW/CTL_srpout
10/QKQ1.190828.002/00WW_4_08B
user/release-keys
Use volume up/down and power.
Reboot system now
Reboot to bootloader
Apply update from ADB
Apply update from SD card
Wipe data/factory reset
Mount /system
View recovery logs
Run graphics test
Run locale test
Power off
Supported API:3
Boot Reason: (null)Once in the recovery menu, I selected Apply update from ADB and uploaded the Android 10 update with adb command:
Code:
adb sideload 29ad191f90eedc643ed008dc06c81ed3c5b5565a.zipThanks to xda-developers.com and techmesto for instructions about Nokia 7.1 recovery mode
Thank you so much
After wasting a few days trying to sort it out, these instructions helped me finally. Thank you so much
After wasting a few days trying to sort it out, these instructions helped me finally. Thank you so much
I managed to get to the Download mode successfully but then I am stuck at the highlighted step - cannot enter to recover menu to do sideload. Can you explain exactly how you did that ? Pressed power, released , and then pressed volume up? Or pressed sequentially and then released together ? Or pressed sequentially and released sequentially?
I did perform factory data reset earlier, not sure if this is causing my issues. Or maybe I am doing the key combination wrongly from your instructions...
Last edited:
To do the fastboot commands the phone should be turned off or on? And one question, I can't install the drivers which are in my phone https://imgur.com/a/5LOskR5 the setup doesn't open..
Press both at the same time and don't release them until the "No command" screen appears. There will be a restart in-between screens.
If the phone is turned off, run the command and turn the phone on. The command will wait until the device is available.
Regarding the drivers, I have tested these commands from a linux machine where it is not necessary to install drivers.
---------- Post added at 01:51 PM ---------- Previous post was at 01:17 PM ----------
After runinng a few days with Android 10 the 2019-12 patch update popped up. I installed and reboot the phone but I got a similar error when the phone upgraded from Android 9 to Android 10:
Code:
Android Recovery
Nokia/Crystal_00WW/CTL_sprout
10/QKQ1.190828.002/00WW_4_08B
user/release-keys
Use volume up/down and power.
Cannot load Android system. Your data may be corrupt. If
you continue to get this message, you may need to perform
a factory data reset and erase all user data stored on this
device.
-----
Try again
Factory data resetI tried the same instructions than I posted before without success, this time with the patch: 04dbc995492eb40f43593f984e723ec6a9b90f0f.zip from android.googleapis.com/packages/ota-api/nokia_ctlsprout_crystal00ww/. Anyway, a factory data reset works and the phone is running again. But if you don't disable "System Settings -> System -> Developer Options -> Automatic system updates" the patch keeps trying to install and then you have to reset your device.
I will wait until another patch will be released.
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After applying the update and installing it with adb success state 0. I have rebooted the system now.
Still it is prompting me the same "Cannot load Android System"
Do i need to wipe the user data as well?
Still it is prompting me the same "Cannot load Android System"
Do i need to wipe the user data as well?
I have the same problem today after I tried to reboot.
So I went through this page
1) Downloaded the tools and adb file.
2) Connected the phone to computer and my PC detects it for a brief moment of about 1 to 2 seconds.
3) When I run the .\fastboot.exe getvar current-slot command, it waits for detecting the device but nothing happens. I select the "try again"option while the phone is connected to PC and the fastboot command still waiting for device but nothing happens.
Any idea of how to proceed further or did I miss anything?
Note: I didn't try factory reset yet. I'm hoping to recover my data. I have a lot of photos and videos that I don't want to loose.
So I went through this page
1) Downloaded the tools and adb file.
2) Connected the phone to computer and my PC detects it for a brief moment of about 1 to 2 seconds.
3) When I run the .\fastboot.exe getvar current-slot command, it waits for detecting the device but nothing happens. I select the "try again"option while the phone is connected to PC and the fastboot command still waiting for device but nothing happens.
Any idea of how to proceed further or did I miss anything?
Note: I didn't try factory reset yet. I'm hoping to recover my data. I have a lot of photos and videos that I don't want to loose.
Hello, thanks a lot!
I tried both slots a & b but I still see version 9 on top of the android recovery screen. So I ddon't dare going further an apply update from adb...
How can I update to Android Recovery
Nokia/Crystal_00WW/CTL_sprout
10/QKQ1.190828.002/00WW_4_08B ?
It keeps getting worse and worse : on slot B i'm always stuck in "Download mode" and slot A still android recovery version 9...
Anyone an idea?
I tried both slots a & b but I still see version 9 on top of the android recovery screen. So I ddon't dare going further an apply update from adb...
How can I update to Android Recovery
Nokia/Crystal_00WW/CTL_sprout
10/QKQ1.190828.002/00WW_4_08B ?
It keeps getting worse and worse : on slot B i'm always stuck in "Download mode" and slot A still android recovery version 9...
Anyone an idea?
Last edited:
I too have the same issue. adb ends with status 0 and am back to the bootloop as after restart.
Same problem, I did the adb install for Android 10 and and as soon as the security patch gets updated, we are back to square 1 into the reset loop with each restart
Same here for my mother's phone, as soon as 01/2020 security update gets installed, phone gets stuck and need to reset. Had this three times now.
Disabled automatic updates now in developer options.
Please confirm if a fix was published or found.
Disabled automatic updates now in developer options.
Please confirm if a fix was published or found.
i am getting an 'update package is older than the current build, expected a build newer than timestamp 1581332319 but package has timestamp 1573729404 and downgrade not allowed.'
i then tried the different zip file above and got 'package is for source build 00WW_4_08B but expected 00WW_4_08E.'
any ideas? i feel like i am so close to fixing this but just need the right update file!
i then tried the different zip file above and got 'package is for source build 00WW_4_08B but expected 00WW_4_08E.'
any ideas? i feel like i am so close to fixing this but just need the right update file!
No you are not! (Sorry to disappoint you, but I am in the same boat)
The instructions above are a bit outdated, the 04dbc995 file is 00WW_4_08B. There are other versions in https://forum.xda-developers.com/nokia-7-1/help/nokia-7-1-ota-update-ddls-t3866999/page9 for example d5c7c8ca7305ed19067b7e66b9b6525216161a90 is for version 00WW_4_08D, which was installed on my slot b.
But I could NOT find a file for 00WW_4_08E so I think we are stuck at the moment.
Greetings
I tried the file below and it says its for 00WW_4_08D! Anyone have the file for the 'E' version?
d5c7c8ca7305ed19067b7e66b9b6525216161a90.zip
d5c7c8ca7305ed19067b7e66b9b6525216161a90.zip
same story here
I've got the same problem. Something in the Jan update screwed up my wife's phone. It will do the update fine, but on the next boot, it is stuck and you have to wipe the phone. I've tried doing the update with adb. It appears to load fine, but on the next boot, same story. Nokia only suggests sending it in, and of course we're of warranty. Doesn't look like anybody has a feb update that will work with my phone either(wrong version). Does anybody know if you can skip updates? Like apply the feb, but not the jan one? Thanks.
I've got the same problem. Something in the Jan update screwed up my wife's phone. It will do the update fine, but on the next boot, it is stuck and you have to wipe the phone. I've tried doing the update with adb. It appears to load fine, but on the next boot, same story. Nokia only suggests sending it in, and of course we're of warranty. Doesn't look like anybody has a feb update that will work with my phone either(wrong version). Does anybody know if you can skip updates? Like apply the feb, but not the jan one? Thanks.
Somehow I got the January update to take hold. Here's what I think I did, although I rebooted so many times, I am not entirely certain if this is the exact sequence of events.
1. Applied update as you normally would. Phone gets in boot-loop and eventually ends with the "enablefilecrypto" error.
2. Proceeded with wiping phone, got to boot. Enabled developer options rebooted with adb to fastboot.
3. Phone was on slot a, changed to slot b.
4. Rebooted to recovery by holding power and up volume. Then power + up volume to start recovery.
5. Sideloaded feb update from the url provided in the updated download thread on this forum. I verified that this url is the same that my phone provides. Note that on previous attempts I had tried installing the jan update, but that never worked and it always reverted back to dec update after the mandatory wipe. Feb update appeared to work, although it threw an error about logs not existing.
6. Now I rebooted phone. Not totally sure, but i think it went into a boot-loop (flashing "android one" screen every 10 seconds or so for a while) but finally came up with the ecrypto message, with option to wipe or retry. I wiped and phone finally booted. Once it booted and I got through the initial setup, I found that Jan update has been applied but not Feb. This is weird, as I don't think I ever got Jan update successfully installed on either a or b. At this point if I try and install the updates through the normal method, it will not work and the final result will be the ecrypto error message or worse! So I have turned off updates for now.
I did get into a bootloop once where it would only boot to the bootloader screen and most normal methods would not get me out of it. I found that if changed the active slot with fastboot, it would then start flashing the "android one" screen a few times. While it's doing that if I held down volume up and power it would eventually get to the recovery screen. From here rebooting seemed to eventually work.
Anyhow what a cluster of a situation. Nokia doesn't offer much help but to send it in for $58. Not sure I want to waste any more time on this thing.
1. Applied update as you normally would. Phone gets in boot-loop and eventually ends with the "enablefilecrypto" error.
2. Proceeded with wiping phone, got to boot. Enabled developer options rebooted with adb to fastboot.
3. Phone was on slot a, changed to slot b.
4. Rebooted to recovery by holding power and up volume. Then power + up volume to start recovery.
5. Sideloaded feb update from the url provided in the updated download thread on this forum. I verified that this url is the same that my phone provides. Note that on previous attempts I had tried installing the jan update, but that never worked and it always reverted back to dec update after the mandatory wipe. Feb update appeared to work, although it threw an error about logs not existing.
6. Now I rebooted phone. Not totally sure, but i think it went into a boot-loop (flashing "android one" screen every 10 seconds or so for a while) but finally came up with the ecrypto message, with option to wipe or retry. I wiped and phone finally booted. Once it booted and I got through the initial setup, I found that Jan update has been applied but not Feb. This is weird, as I don't think I ever got Jan update successfully installed on either a or b. At this point if I try and install the updates through the normal method, it will not work and the final result will be the ecrypto error message or worse! So I have turned off updates for now.
I did get into a bootloop once where it would only boot to the bootloader screen and most normal methods would not get me out of it. I found that if changed the active slot with fastboot, it would then start flashing the "android one" screen a few times. While it's doing that if I held down volume up and power it would eventually get to the recovery screen. From here rebooting seemed to eventually work.
Anyhow what a cluster of a situation. Nokia doesn't offer much help but to send it in for $58. Not sure I want to waste any more time on this thing.
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