Android 10 update broke calling

fisterkev

Senior Member
Jan 1, 2012
61
12
0
Got the update last night. Tried to check voicemail morning and was greeted with Alvin & The Chipmunks blabbing at me. It's like the speed of the call is x20 speed or something. It's completely unusable. Phone sluggish as hell, too.

Anyone know what's going on with the voice speed? I've never heard of anything like this.

I'm supposed to get a callback for a job interview I had yesterday. Pretty crappy timing. How is Google going to push an update that breaks calls like this? Absurd.
 

raven.warsong

Senior Member
Apr 5, 2011
181
8
0
its nokia that pushed the update they did not make the rom right
Same here I told nokia about it and they told me to wait for a bug fix. I told them I wanted to downgrade since your firmware bug broke my phone.
Just wait for a bug fix? So use a Phone that cant make calls right?
So payed a guy to unlock my boot loader to try to flash a rom so i can just make the phone usable.
I spend about 6 hours try to get the rom to work. With little to no luck I was able to get into twrp a few times.

So ya Im in the same boat. I just got this phone back 3 weeks ago from a rma due to a bad chargeing port. Now Im forced to pay some one to unlock the boot loader and try to get a custom rom Just to be able to call :(

If I cant get the rom working Im going to have to go spend like $200 on a new phone today just sucks

Got the update last night. Tried to check voicemail morning and was greeted with Alvin & The Chipmunks blabbing at me. It's like the speed of the call is x20 speed or something. It's completely unusable. Phone sluggish as hell, too.

Anyone know what's going on with the voice speed? I've never heard of anything like this.

I'm supposed to get a callback for a job interview I had yesterday. Pretty crappy timing. How is Google going to push an update that breaks calls like this? Absurd.
 
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diggeryo

Member
Dec 10, 2013
34
1
0
Same thing happened to me with the sped up chipmunk-y sound. It happened during the dial and after someone picks up. Though it didn't seem to happen every time. Also, I didn't notice it on any incoming calls, just outgoing.

I tried a few things to fix it--rebooting, clearing some app caches, etc. Nothing seemed to work.

My next step was to try a factory reset, but then all of a sudden the issue disappeared. No new update was released/installed, so I just assumed the issue had been on my provider's end (T-Mobile), and they fixed whatever the problem was.

As for sluggishness of the phone after the update: I agree. It seems a little sluggish to me too. Not anything that is making the phone unusable. But it is noticeably more sluggish than when 9.0 was installed.
 

raven.warsong

Senior Member
Apr 5, 2011
181
8
0
yes I did pay to unlock the boot loader I used linage from the rom section
it has all the bugs of the stock rom. Cant call out or with out the loud noise bug and no voip apps work
I did get the Android 9 based rom to work. it has a few bugs but its usable.
I more or less gave up im looking at a iphone now.
I spend 20 hours or more trying to get this phone to work
first the usb port goes out and I cant charge.
2 weeks after having the phone back I got a magnetic cable so the usb port would not brake any more cable. That was like $20
After 2 weeks android 10 more or less bricks the phone (a phone that cant make calls)
Then I have to spend like $15 to pay the poor guy to unlock my boot-loader (he did a great job)
I spend a lot more time loading the linage android 10 rom for it to have the same bugs ( in no way is it the devs fault im sure he did not know).

... can unlock your bootloader for a small fee.
I would say all android 10 based rom will have those kind of problems. I can only confirm it on the android 10 linage one
When I flash twrp most of the time the twrp would just freeze if booting form the phone.
I had no problem loading it with fastboot works evey time. So I would only use it install the rom and just boot it when you need it. I would not suggesting flashing it to recovery as it only worked some of the time for me.

Hope all that info helps




QUOTE=gumbyx84;81261583]Have you guys modified the phone in any way like unlocking the bootloader or rooting?[/QUOTE]

---------- Post added at 06:48 PM ---------- Previous post was at 06:44 PM ----------

The calling problem goes in and out. Some times it works some times it dose not. Facebook message outgoing calls the mic will not work, Same with google voice.
if i make calls with out google voice it works 1/2 the time. all the people have the same problem
https://community.phones.nokia.com/discussion/54374/android-10-after-update-on-nokia-7-1

Same thing happened to me with the sped up chipmunk-y sound. It happened during the dial and after someone picks up. Though it didn't seem to happen every time. Also, I didn't notice it on any incoming calls, just outgoing.

I tried a few things to fix it--rebooting, clearing some app caches, etc. Nothing seemed to work.

My next step was to try a factory reset, but then all of a sudden the issue disappeared. No new update was released/installed, so I just assumed the issue had been on my provider's end (T-Mobile), and they fixed whatever the problem was.

As for sluggishness of the phone after the update: I agree. It seems a little sluggish to me too. Not anything that is making the phone unusable. But it is noticeably more sluggish than when 9.0 was installed.
 
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nootanklebiter

New member
Apr 18, 2011
2
0
0
How to fix the phone call problems

To everyone having calling issues (distortion / squealing, or other people can't hear them), try this: Turn off Voice over LTE. You go to Settings -> Wireless and Networks -> Mobile Networks -> VoLTE, and turn that setting off. This fixed the problem for all 3 Nokia 7.1 phones in our family, when nothing else seemed to work.
 

shilent

Senior Member
Oct 7, 2010
405
19
0
Turning off VoLTE and wifi calling works, but VoLTE is important in my area with TMobile. Without it, too many dropped and missed calls. I actually downgraded from an Xperia XZ1 just to get VoLTE, now this happens.
 

zhou68000

New member
Mar 23, 2016
4
0
0
I have TA-1085 running Android 10 that was pushed OTA on 12/25, while I do not have calling issues (from native call app) initially, calling from all 3rd party app (e.g. Messenger or Wechat) are not working: I can hear other side, while the other side can not hear me.

In addition to disabling VoLTE, I also changed the 'preferred network type' (see posting from author 'fiumaxx' on nokia's user forum, search there using android-10-after-update-on-nokia-7-1 as search string). I changed it to LTE/CDMA which works well for me.

Normal call sound is back to normal but 3rd party calling still not working.
 

ikijibiki

Member
Mar 21, 2018
22
7
0
I have TA-1085 running Android 10 that was pushed OTA on 12/25, while I do not have calling issues (from native call app) initially, calling from all 3rd party app (e.g. Messenger or Wechat) are not working: I can hear other side, while the other side can not hear me.

In addition to disabling VoLTE, I also changed the 'preferred network type' (see posting from author 'fiumaxx' on nokia's user forum, search there using android-10-after-update-on-nokia-7-1 as search string). I changed it to LTE/CDMA which works well for me.

Normal call sound is back to normal but 3rd party calling still not working.
This worked for me:

Go to Settings/Apps and Notifications and then tap on where it says See All xx Apps. Scroll down until you see the Google app and tap on that. On the next screen you see, tap on Permissions and then tap on Microphone. A small window will pop up, and you must change the setting from Allow to Deny.

After changing this setting, Google Assistant won't work (no Hey Google), but the fix is persistent after reboots. This makes me think the real problem may be with the Google app. We'll see.
 

Goodtwo

Member
Dec 3, 2018
5
1
0
This worked for me:

Go to Settings/Apps and Notifications and then tap on where it says See All xx Apps. Scroll down until you see the Google app and tap on that. On the next screen you see, tap on Permissions and then tap on Microphone. A small window will pop up, and you must change the setting from Allow to Deny.

After changing this setting, Google Assistant won't work (no Hey Google), but the fix is persistent after reboots. This makes me think the real problem may be with the Google app. We'll see.
Thank you so much for sharing! Works like a charm
 

shilent

Senior Member
Oct 7, 2010
405
19
0
Unfortunately denying microphone for the Google app did not work for me. I also noticed no one can hear me when making videos calls (Hangouts, Duo, Facebook messenger).

I then decided to factory reset, but did not help. Both VoLTE and video calling still not working.

Anyone else with video calling mic issues?
 

Sly_North

Senior Member
Nov 27, 2013
238
105
63
I have TA-1085 running Android 10 that was pushed OTA on 12/25, while I do not have calling issues (from native call app) initially, calling from all 3rd party app (e.g. Messenger or Wechat) are not working: I can hear other side, while the other side can not hear me.
I had the same symptom on normal phone call (other side could not hear me). In my case, it was the Google Assistant not releasing the microphone, and here what worked: open the system settings, go to Google (service&preferences)/Account services/Search, Assistant&Voice/Voice/Voice Match. Them make sure Access With Voice Match is ticked off.
Or try opening settings, searching at the top for "Voice" and open "Voice Match", and tick off "Access with Voice Match".
 
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zhou68000

New member
Mar 23, 2016
4
0
0
This worked for me:

Go to Settings/Apps and Notifications and then tap on where it says See All xx Apps. Scroll down until you see the Google app and tap on that. On the next screen you see, tap on Permissions and then tap on Microphone. A small window will pop up, and you must change the setting from Allow to Deny.

After changing this setting, Google Assistant won't work (no Hey Google), but the fix is persistent after reboots. This makes me think the real problem may be with the Google app. We'll see.
Confirm this recipe works for my TA-1085. Thanks much.
 

dbal

Senior Member
Aug 18, 2010
128
21
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Athens
I solved my random voice problems (others can't hear me on Duo video call, duplex voice on the other side etc.) with the voice match assistant workaround until hopefully gets fixed in a next update. Don't know for sure if the thing is only on Nokia's side or Google app's as well on Android 10, since disabling Hey Google solves all issues
Will have to try/catch on future google app updates as well to find out ;)
 
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ikijibiki

Member
Mar 21, 2018
22
7
0
I had the same symptom on normal phone call (other side could not hear me). In my case, it was the Google Assistant not releasing the microphone, and here what worked: open the system settings, go to Google (service&preferences)/Account services/Search, Assistant&Voice/Voice/Voice Match. Them make sure Access With Voice Match is ticked off.
Or try opening settings, searching at the top for "Voice" and open "Voice Match", and tick off "Access with Voice Match".
Under "Voice Match" I don't see any "Access With Voice Match" setting. What I do see is "Hey Google," which says "Access your Assistant any time you say "Hey Google" when your screen is on." Perhaps this is what your mean?

I tried this solution and it works, too. I think it also has the advantage of not completely shutting down Assistant's access to the microphone. Just waking up Assistant by voice. Much less of a price. Thanks!
 

ikijibiki

Member
Mar 21, 2018
22
7
0
Has anyone heard anything about a real fix for this issue? I've gotten two Android updates since the upgrade to Android 10, but this issue has not been fixed yet.
 

dbal

Senior Member
Aug 18, 2010
128
21
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Athens
After extensive talks and inside info on Nokia's community forums, seems like a Maintenance update (MR) is on the way for May, which they say fixes -among others- both voice bugs. That is, the echo on calls plus sound distortion in some games (e..g Monument Valley 2 for me)
Cross your fingers everyone for a quick release and confirmation of the fixes!
 
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dbal

Senior Member
Aug 18, 2010
128
21
48
Athens
Today was the day at last....! MR update showed up rolling out globally and echo during calls plus crackling sounds in games are finally gone :)
Better late than never NOKIA
 

lejaune

Member
Nov 11, 2014
15
0
21
Today was the day at last....! MR update showed up rolling out globally and echo during calls plus crackling sounds in games are finally gone :)
Better late than never NOKIA
Yes, they seem to have fixed the voice call problems with Whatapp, Wechat, Hangouts and etc since the Android 10 update.