Android security patch level for SM-G930U

[asuh]

I'm excited to own this new phone but I'm disappointed to see that the security patch level for this phone is at May 1st. This means the phone missing both June and July security patch updates. I tried to force an update but there was nothing to fetch. I'm using this model on Sprint's network.

Are other people with this model also seeing out of date security patches? Do GS7 phones usually get security patches on time?

 

[TehPirate_]

The G930U is the only US variant that hasn't received updates yet. Updates are supposed to come directly from Samsung. The other variants receive updates on a very timely fashion.

 

[samnada]

The G930U is the only US variant that hasn't received updates yet. Updates are supposed to come directly from Samsung. The other variants receive updates on a very timely fashion.

Do you know other model S7's tied to carriers have gotten security updates since May, or is it just that Google released them since then? I'm trying to clarify the update situation with Samsung support right now. They seem confused...

 

[TehPirate_]

Do you know other model S7's tied to carriers have gotten security updates since May, or is it just that Google released them since then? I'm trying to clarify the update situation with Samsung support right now. They seem confused...

G930T, G930A, G930V, G930P (T-mobile, AT&T, Verizon, Sprint)
They all receive security updates early of the month, if not days before the first. As another member mentioned in another thread, give it a couple weeks. It's a new phone so they probably have to add it to their server(s) and push out the updates. Seeing as its been out for 2? weeks or so, I'm giving them till next month to get things sorted.

Either way, I disabled all updates on my Sprint variant since pre-release and never had an issue.

 

[samnada]

Samsung support is saying I can try 1) manual updates on the phone, 2) connect to a PC and try Smart Switch, or 3) take the phone to Best Buy and get them to update it. Yeah, I'm hoping it new model chaos, and the AT&T LTE issues, and the update situation will get straightened out. We'll see.

 

[TehPirate_]

Samsung support is saying I can try 1) manual updates on the phone, 2) connect to a PC and try Smart Switch, or 3) take the phone to Best Buy and get them to update it. Yeah, I'm hoping it new model chaos, and the AT&T LTE issues, and the update situation will get straightened out. We'll see.

LTE issues? What issues? I'm not experiencing any?

 

[samnada]

LTE issues? What issues? I'm not experiencing any?

There's a thread here regarding it. Some AT&T users can't get LTE.

---------- Post added at 11:39 PM ---------- Previous post was at 11:09 PM ----------

Well, Samsung support says Samsung doesn't issue updates and has no mechanism for doing that. They could only recommend contacting the carrier(for a phone not tied to any carrier?) or taking the phone to Best Buy and having them update it. I'll see what Best Buy says tomorrow, but not optimistic.

 

[thegrants82]

You need to at least understand that best buy can not update your phone....

Sent from my SM-G930U using Tapatalk

 

[samnada]

You need to at least understand that best buy can not update your phone....

Sent from my SM-G930U using Tapatalk

Yeah, I assumed that. Samsung says Best Buy has the "tools" to update my phone. Sounds like we're SOL on updates, which could well force me to return the G930U.

 

[kirdroid]

There's a thread here regarding it. Some AT&T users can't get LTE.

---------- Post added at 11:39 PM ---------- Previous post was at 11:09 PM ----------

Well, Samsung support says Samsung doesn't issue updates and has no mechanism for doing that. They could only recommend contacting the carrier(for a phone not tied to any carrier?) or taking the phone to Best Buy and having them update it. I'll see what Best Buy says tomorrow, but not optimistic.

Lol cmon man you are listening to the clueless samsung support people and taking phone to best buy for update? Really? Best buy is just selling you the phone and they have nothing to do with software on the unlocked or carrier variant.

Give it a some time the update will come directly from Samsung whenever that is. But word of advice don't bother calling samsung support since they will have no clue, heck they won't even have a clue about this model. They will probably read stuff from some notes or guidelines they have in front of them.

Sent from my SM-G930U using Tapatalk

---------- Post added at 04:19 PM ---------- Previous post was at 04:15 PM ----------

Yeah, I assumed that. Samsung says Best Buy has the "tools" to update my phone. Sounds like we're SOL on updates, which could well force me to return the G930U.

They have no special tools. They can hook up your phone to probably smart switch or something to see if there is an update on Samsung server Same thing you can do on your PC or via check updates from phone.

Sent from my SM-G930U using Tapatalk

 

[samnada]

Lol cmon man you are listening to the clueless samsung support people and taking phone to best buy for update? Really? Best buy is just selling you the phone and they have nothing to do with software on the unlocked or carrier variant.

Give it a some time the update will come directly from Samsung whenever that is. But word of advice don't bother calling samsung support since they will have no clue, heck they won't even have a clue about this model. They will probably read stuff from some notes or guidelines they have in front of them.

Sent from my SM-G930U using Tapatalk

---------- Post added at 04:19 PM ---------- Previous post was at 04:15 PM ----------


They have no special tools. They can hook up your phone to probably smart switch or something to see if there is an update on Samsung server Same thing you can do on your PC or via check updates from phone.

Sent from my SM-G930U using Tapatalk

I know. Just reporting what they said.

 

[thegrants82]

Lol cmon man you are listening to the clueless samsung support people and taking phone to best buy for update? Really? Best buy is just selling you the phone and they have nothing to do with software on the unlocked or carrier variant.

Give it a some time the update will come directly from Samsung whenever that is. But word of advice don't bother calling samsung support since they will have no clue, heck they won't even have a clue about this model. They will probably read stuff from some notes or guidelines they have in front of them.

Sent from my SM-G930U using Tapatalk

---------- Post added at 04:19 PM ---------- Previous post was at 04:15 PM ----------


They have no special tools. They can hook up your phone to probably smart switch or something to see if there is an update on Samsung server Same thing you can do on your PC or via check updates from phone.

Sent from my SM-G930U using Tapatalk

I wholeheartedly disagree that best buy even has that capability. Best buy is a total joke, why doesn't everyone who has ever been there realize this?

Sent from my SM-G930U using Tapatalk

 

[kirdroid]

I wholeheartedly disagree that best buy even has that capability. Best buy is a total joke, why doesn't everyone who has ever been there realize this?

Sent from my SM-G930U using Tapatalk

Yeah I agree they probably won't even know what update we are talking about [emoji1]

Sent from my SM-G930U using Tapatalk

 

[samnada]

I wholeheartedly disagree that best buy even has that capability. Best buy is a total joke, why doesn't everyone who has ever been there realize this?

Sent from my SM-G930U using Tapatalk

Actually it wasn't Best Buy they referred me to, it was the Samsung Experience in Best Buy. Samsung just sets up space in some Best Buy stores. Anyway, contacted the guy and he quickly understood what I was getting at. They do have a method of updating phones with patches from all the carriers. He did some checking and says the G930U model isn't even in their system yet. The G935U is, but no patches show up for it either. He's supposed to monitor and let me know when something is available, but we'll probably be able to see it on the phones about the time he does. Not exactly reassuring as far as updates on this model. Obviously the product release got ahead of the support network, so we'll just have to see how it plays out.

 

[thegrants82]

Actually it wasn't Best Buy they referred me to, it was the Samsung Experience in Best Buy. Samsung just sets up space in some Best Buy stores. Anyway, contacted the guy and he quickly understood what I was getting at. They do have a method of updating phones with patches from all the carriers. He did some checking and says the G930U model isn't even in their system yet. The G935U is, but no patches show up for it either. He's supposed to monitor and let me know when something is available, but we'll probably be able to see it on the phones about the time he does. Not exactly reassuring as far as updates on this model. Obviously the product release got ahead of the support network, so we'll just have to see how it plays out.

Totally calling BS. You are trying to save face and frankly not doing a very good job. The Samsung experience as you call it is just a few tables and signs devoted to Samsung in best buy stores. Same crappy store, same totally incompetent employees. What you are saying is total BS.

Sent from my SM-G930U using Tapatalk

 

[samnada]

Totally calling BS. You are trying to save face and frankly not doing a very good job. The Samsung experience as you call it is just a few tables and signs devoted to Samsung in best buy stores. Same crappy store, same totally incompetent employees. What you are saying is total BS.

Sent from my SM-G930U using Tapatalk

Listen sport, I'm telling you exactly what happened. I called Best Buy, was told the Samsung Experience is not actually Best Buy, but a separate entity that uses space in Best Buy stores. The Samsung guy I talked to was not an incompetent idiot. I have no idea what they're like in other stores, or what your experience has been, but what I said is accurate. I couldn't care less what you or anyone else here thinks about me, I just want a solution to the problem. If you can offer help then great, if not the f-off.

 

[thegrants82]

Listen sport, I'm telling you exactly what happened. I called Best Buy, was told the Samsung Experience is not actually Best Buy, but a separate entity that uses space in Best Buy stores. The Samsung guy I talked to was not an incompetent idiot. I have no idea what they're like in other stores, or what your experience has been, but what I said is accurate. I couldn't care less what you or anyone else here thinks about me, I just want a solution to the problem. If you can offer help then great, if not the f-off.

Listen skip, they are all best buy employees. Do you believe in all the hundreds of bb stores that Samsung has people working at the Samsung experience? LOL. Why is this so impossible for you to understand? Got it now, sport?

Sent from my SM-G930U using Tapatalk

 

[samnada]

Listen skip, they are all best buy employees. Do you believe in all the hundreds of bb stores that Samsung has people working at the Samsung experience? LOL. Why is this so impossible for you to understand? Got it now, sport?

Sent from my SM-G930U using Tapatalk

Ok, spiffy. Let us know when you have a solution to this problem. And by the way, you're absolutely wrong. Can you man up and admit it? Place your bets folks.

http://mashable.com/2013/04/04/best-buy-samsung-experience-shop/#ktYI2jtw4mq3

"Samsung is going the extra mile when it comes to staff, putting its own "Samsung Experience Consultants" in the stores. These are employees of Samsung — not Best Buy"

 

[thegrants82]

Ok, spiffy. Let us know when you have a solution to this problem. And by the way, you're absolutely wrong. Can you man up and admit it? Place your bets folks.

http://mashable.com/2013/04/04/best-buy-samsung-experience-shop/#ktYI2jtw4mq3

"Samsung is going the extra mile when it comes to staff, putting its own "Samsung Experience Consultants" in the stores. These are employees of Samsung — not Best Buy"

Hey skip. Yeah you are right, Samsung has thousands of people working at best buys across the nation. What was I thinking? My bad, you nailed it. LOL.

Sent from my SM-G930U using Tapatalk

---------- Post added at 07:38 PM ---------- Previous post was at 07:33 PM ----------

Ok, spiffy. Let us know when you have a solution to this problem. And by the way, you're absolutely wrong. Can you man up and admit it? Place your bets folks.

http://mashable.com/2013/04/04/best-buy-samsung-experience-shop/#ktYI2jtw4mq3

"Samsung is going the extra mile when it comes to staff, putting its own "Samsung Experience Consultants" in the stores. These are employees of Samsung — not Best Buy"

Hey skip. Yeah you are right. Samsung has placed thousands of employees in best buys from coast to coast. I can't believe that I could possibly think otherwise. Of course they will hook right into my Samsung phone no matter what the carrier and update it for me....all at best buy. LOL. Yep, you sure nailed that one. Nice almost 4 year old article that you posted a link to....LOL! LOL! LOL!

Sent from my SM-G930U using Tapatalk

---------- Post added at 07:45 PM ---------- Previous post was at 07:38 PM ----------

Ok, spiffy. Let us know when you have a solution to this problem. And by the way, you're absolutely wrong. Can you man up and admit it? Place your bets folks.

http://mashable.com/2013/04/04/best-buy-samsung-experience-shop/#ktYI2jtw4mq3

"Samsung is going the extra mile when it comes to staff, putting its own "Samsung Experience Consultants" in the stores. These are employees of Samsung — not Best Buy"

Sent from my SM-G930U using Tapatalk

 

[kirdroid]

Wow things got out of control very quickly here !!

Irrespective of best buy or Samsung employee @samnada is trying to see if he can get update to his phone from them. @samnada don't bother asking any of them Samsung/Best buy or Samsung customer care. They won't have any info, just wait until Samsung pushes the update. It can be tomorrow or a months time. Have patience is all what I can say.

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