Any pre-existing Fi users having trouble with activation?

[mrw1215]

I'm coming from a Nexus 6 that I've been with Fi on, and I popped my SIM card into my Pixel XL, but when I try to finish the activation, it keeps telling me that the SIM card isn't compatible, and to replace it with one that is. It appears my service is working, from what I can tell (as I can make/ receive calls and texts and browse the internet), but I have a perpetual ongoing notification from Fi that it hasn't finished activating, and when I try to finish it to clear the notification, that's when I keep getting the error. Any ideas?

 

[Gizmoe]

I'm coming from a Nexus 6 that I've been with Fi on, and I popped my SIM card into my Pixel XL, but when I try to finish the activation, it keeps telling me that the SIM card isn't compatible, and to replace it with one that is. It appears my service is working, from what I can tell (as I can make/ receive calls and texts and browse the internet), but I have a perpetual ongoing notification from Fi that it hasn't finished activating, and when I try to finish it to clear the notification, that's when I keep getting the error. Any ideas?

Here is a snippet from Fi support I read somewhere and copied to my notepad. I would start by using the repair bad activation dialer code. The others are just good to have for reference. If you force a carrier the auto switching doesn't work even for trusted WiFi.

"Thanks for being a Project Fi user! ?*You may have heard about these mystical dialer codes. ?*Here they are and here's what they do!


Force Jump to Sprint: ?**#*#34777#*#*


Force Jump to T-Mobile: ?**#*#34866#*#*


Force Jump to Next Carrier: ?**#*#346398#*#*


Turn On Auto Switch: ?**#*#342886#*#*


Repair Bad Activation: ?**#*#34963#*#*


Current Network Info: ?**#*#344636#*#*


Make sure if you don't want to be locked into the carrier you force switched to, you need to use the "Turn On Auto Switch" code afterwards. ?*Auto-switching will resume after a reboot. ?*However, it will start with the last carrier that you were connected to before the reboot."

Edit:for some reason the codes are adding a question mark and another asterisk to the beginning. It's

Star,Pound,Star,Pound then Pound,Star,Pound,Star

 

[mrw1215]

Here is a snippet from Fi support I read somewhere and copied to my notepad. I would start by using the repair bad activation dialer code. The others are just good to have for reference. If you force a carrier the auto switching doesn't work even for trusted WiFi.

"Thanks for being a Project Fi user! ?*You may have heard about these mystical dialer codes. ?*Here they are and here's what they do!


Force Jump to Sprint: ?**#*#34777#*#*


Force Jump to T-Mobile: ?**#*#34866#*#*


Force Jump to Next Carrier: ?**#*#346398#*#*


Turn On Auto Switch: ?**#*#342886#*#*


Repair Bad Activation: ?**#*#34963#*#*


Current Network Info: ?**#*#344636#*#*


Make sure if you don't want to be locked into the carrier you force switched to, you need to use the "Turn On Auto Switch" code afterwards. ?*Auto-switching will resume after a reboot. ?*However, it will start with the last carrier that you were connected to before the reboot."

Edit:for some reason the codes are adding a question mark and another asterisk to the beginning. It's

Star,Pound,Star,Pound then Pound,Star,Pound,Star

Thanks for the info, but I also just stumbled across an old article from last year about how Fi sims changed and that Fi users had to upgrade their sims when the Nexus 5X and 6P came out. Since I stuck with my N6, that was never an issue for me, and honestly, I didn't even realize that was a thing. So, I placed an order for a new sim. Just sucks that I have to wait another week or so for it to arrive before I can start using my new Pixel. v_v

 

[jawmail]

Thanks for the info, but I also just stumbled across an old article from last year about how Fi sims changed and that Fi users had to upgrade their sims when the Nexus 5X and 6P came out. Since I stuck with my N6, that was never an issue for me, and honestly, I didn't even realize that was a thing. So, I placed an order for a new sim. Just sucks that I have to wait another week or so for it to arrive before I can start using my new Pixel. v_v

I think they sent me a new sim last year when I went from the 6 to 6P maybe give them a call.

 

[mrw1215]

I think they sent me a new sim last year when I went from the 6 to 6P maybe give them a call.

Yeah, I just ordered a new sim through the website. I assume that all sims they send out now are the newer type, so hopefully they don't just give me a replacement sim for my current N6. @[email protected]

I hadn't ordered my Pixel from the Fi portion of the store, so I never had any kind of an option for a new sim card, that I recall. I just went straight through the Google store.

 

[AndrasLOHF]

I got mine through Fi so hopefully when I get home the SIM that came with the Pixel XL won't give any issues.

 

[LeoD]

If you order through Fi, a new sim comes with it. activation went flawless. If you look at the order it should show you a sim card is being sent with the phone. At least mine did.

---------- Post added at 04:06 PM ---------- Previous post was at 04:01 PM ----------

I don't believe it is so much a newer type sim as much as the sims seems to marry to the phone. When I put the new sim in it went through a transfer of the phone number over to the phone. seemed a bit strange but as I said it did go flawless with the new sim.

Yeah, I just ordered a new sim through the website. I assume that all sims they send out now are the newer type, so hopefully they don't just give me a replacement sim for my current N6. @[email protected]

I hadn't ordered my Pixel from the Fi portion of the store, so I never had any kind of an option for a new sim card, that I recall. I just went straight through the Google store.