Anyone else have camera issues?

[ohms139]

I received my Pixel XL 128GB on this past Wednesday and I have been having constant crashing issues with my Camera. I first thought it may have been the app itself so I tried using various camera apps from the playstore which didn't seem to help.

I tried to delete the app data as well as the cache
deleted any app that may use the camera such as facebook and instagram
reset the phone back to factory twice, trying both the stock and stock updated camera app

I even tried various ROMS like PureNexus and AOPK with no fix in sight.

The error message I receieve is "Camera Error - Can't connect to the camera" prior to that error message the screen is black utilizing the forward facing and rear camera.

I called up support and of course got an idiot Google Customer support rep who could barely speak english telling me that it may be hardware related and that I would it would needed to be replaced.

Is there any other options at this point short of sending my phone back and having them send me a replacement? They are telling me they want to do an authorization hold of another $900 for them to ship me a replacement phone first which is absolutely laughable.

 

[mlin]

I received my Pixel XL 128GB on this past Wednesday and I have been having constant crashing issues with my Camera. I first thought it may have been the app itself so I tried using various camera apps from the playstore which didn't seem to help.

I tried to delete the app data as well as the cache
deleted any app that may use the camera such as facebook and instagram
reset the phone back to factory twice, trying both the stock and stock updated camera app

I even tried various ROMS like PureNexus and AOPK with no fix in sight.

The error message I receieve is "Camera Error - Can't connect to the camera" prior to that error message the screen is black utilizing the forward facing and rear camera.

I called up support and of course got an idiot Google Customer support rep who could barely speak english telling me that it may be hardware related and that I would it would needed to be replaced.

Is there any other options at this point short of sending my phone back and having them send me a replacement? They are telling me they want to do an authorization hold of another $900 for them to ship me a replacement phone first which is absolutely laughable.

never experienced anything like that. I think a replacement is probably your best option given that you're already done a factory reset. The one remaining option I might suggest is flashing a full factory image downloaded from Google.

IMO, its not all that "laughable" that google would ask to put a authorization hold on your account. Its only a pending charge and is never actually processed unless you don't return the old phone.

 

[ohms139]

never experienced anything like that. I think a replacement is probably your best option given that you're already done a factory reset. The one remaining option I might suggest is flashing a full factory image downloaded from Google.

IMO, its not all that "laughable" that google would ask to put a authorization hold on your account. Its only a pending charge and is never actually processed unless you don't return the old phone.

I have actually done a full factory flash from Google.

Well when I had financing from Verizon or T-Mobile and I had an issue with the phone they sent a replacement first and I had a time frame in which to send the phone back or I would get charged, they never held funds first.

 

[ahent]

Financing devices works a little different and each company has their own policies. I haven't had an RMA with Google ever, but with Moto (after it was bought by Lenovo) they required a hold and there have been a few other places that if they sent a device to me before I sent one to them they would put a hold on my credit card. I always considered it a standard procedure. As for the Pixel's camera, while there have been some issues mentioned here and other places about camera issues yours seems unique, almost like the camera component was DOA. I would RMA if it was my device.

Sent from my BTV-W09 using Tapatalk

 

[madlove02]

I found this on Google's forum: Camera issue seems to be solved with beta 2 update, can anyone else confirm?
Jason70
5 days
Jason70
yep, 7.1.2 seems to have worked... fingers crossed.... not got camera to fail and it always failed at my workplace due to low signal, but this morning its running great!
ThomasBHV
5 days
ThomasBHV
7.1.2 (NPG471) Yes currently it work well

 

[ahent]

The above post has more to do with phones in low signal areas that have the camera freeze up usually with purple lines across some of the photo. That issue has been on going mostly with European variants since release. This does not give the unable to connect error.

Sent from my BTV-W09 using Tapatalk

 

[ohms139]

Thanks for all the responses but I guess Support was correct when they said it was the hardware. My new phone works without any issues.